> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://aide.oxio.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can I get my monthly bill by paper mail?

Any oxio customer can receive their monthly bills/invoices by paper mail **upon request**.

## ${color}[#000000](How do I request my monthly bill by paper mail?)

1. [__Contact Customer Care__](https://oxio.ca/en/support) via Live Chat or SMS.
2. Let us know you’d like to opt in to receive your monthly bills by paper mail.
3. Confirm your mailing address.

||| ⚠️ It’s your responsibility as a customer of oxio to ensure payments are made on time. A 21-day payment period is provided. oxio is not responsible for delays caused by courier services. Note that consecutive late payments can lead to the suspension of your internet service.

For a list on different ways to pay your bill, check out our [__accepted payment methods__](https://aide.oxio.ca/en/article/what-are-the-accepted-payment-methods-zbuoxo/).

### ${color}[#000000](Will my monthly bill still be available online?)

Yes! **We use e-billing for all oxio customers** to reduce our environmental impact and mailing costs.

You can easily find all your invoices by [__logging into your Client Portal__](https://oxio.ca/en/client-portal) and going to the *Billing* tab. We’ll also email you a reminder each month when your bill is available. (Don't forget to check your spam/junk folder!)

![](https://storage.crisp.chat/users/helpdesk/website/-/d/0/5/6/d05678891635d800/frame-259-1_1a7itqu.png)