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# Can I suspend my oxio service?

With the oxio seasonal suspension option, you can pause your internet and put your billing on hold for up to 6 months at a time.

## ${color}[#000000](Why would I do a seasonal suspension instead of cancelling?)

✔️ No need to return your equipment.
✔️ Less time to get your services reactivated.

Prices sometimes change for *new* customers. If you were to cancel and decide to come back, the pricing and plan you initially had may no longer be available. A seasonal suspension ensures you can return with the same price and peace of mind *- as long as your connection speed is still available from our provider. If your connection speed is no longer available, our* [Customer Care](https://oxio.ca/en/support) *can guide you towards other alternatives.*


## ${color}[#000000](How much does it cost?)

Pricing is based on the cost the network provider for your area charges - aka, the [owner of the internet line](https://oxio.ca/en/blog/articles/livewire-understanding-the-different-internet-lines-in-your-home) connected to your home.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/0/5/6/d05678891635d800/frame-217_9ot4be.png)
* If auto-payment is **enabled**, this amount will be charged to your card on file instantly upon making the request.
* If auto-payment is **disabled**, this amount will be invoiced to your account and must be paid via your Client Portal before your start date.

🤔 Not sure which line is connected to your home? [Contact Customer Care](https://oxio.ca/en/support), and we can find out in under a minute.

## ${color}[#000000](I would like to do a seasonal suspension.)

[Get in touch with Customer Care](https://oxio.ca/en/support) and let us know the following:

1. Confirm your oxio account balance is at $0.
2. Start date of your seasonal suspension.
3. End date of your seasonal suspension (when you'd like your oxio service reactivated).

*If a seasonal suspension is prolonged over the maximum 6 months, your oxio service will be cancelled, and equipment must be returned. Extensions may be granted under some circumstances. Additional suspension fees may apply.*