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# Does oxio offer First Nations tax exemption?

## ${color}[#000000](Yes, we do!)

Upon approval, oxio customers with First Nations tax exemption whose service address resides within a reserve recognized by the Government of Canada may have taxes removed from their monthly billing.

**👇 Here’s what's required:**

* Clear, high-resolution photos or scans of the front and back of your **Secure Certificate of Indian Status Card (SCIS)**.



* Be the **sole owner of your oxio account** with your full name displayed on your invoices.



* An oxio **service address located on a reserve** recognized by the Government of Canada. *Ontario residents with an SCIS card who are “Off-Reserve” cannot benefit from the exemption directly through oxio and may claim a rebate from the Ontario Ministry of Finance using the* [Application for Rebate of the Ontario Portion of the__ __HST__ __for First Nations form](https://forms.mgcs.gov.on.ca/en/dataset/013-0248).
## ${color}[#000000](Examples of accepted cards:)
![](https://storage.crisp.chat/users/helpdesk/website/d05678891635d800/enfirstnationsscisexamples_18o43r0.png)
## ${color}[#000000](How to apply:)

1.  [Contact Customer Care](https://oxio.ca/en/support) and ask to apply for a First Nations tax exemption request.
2.  Provide and confirm the following with the Customer Care agent:

* Full name associated with account.
* Full service address.
* Confirmation you are the sole owner of the oxio account.
* Clear, high-resolution photos or scans of the front and back of your Secure Certificate of Indian Status Card (SCIS).


Our agent may send a PIN to verify your identity before setting up this request.

### ${color}[#000000](❕ A few things to consider:)

* Please allow up to **14 business days** for processing time. We’ll follow up via email as soon as your request is approved or if there’s an issue that requires your attention.

* **Pending approval**, monthly billing including tax must still be paid on time.

* If your request is approved, **invoices prior to approval cannot be retroactively changed** to remove the taxes. However, you can submit a tax payment claim form through the Government of Canada website for these invoices.

* If you transfer ownership of your oxio account or move to a new address, the **tax exemption will be removed from the account** without notice. In the case of these events, a new request may be submitted to our Customer Care team.