> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://aide.oxio.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I cancel my oxio internet services?

🥺 Are you looking to leave?

If something isn’t right or you have questions, [__connect with our Customer Care team__](https://oxio.ca/en/support). We’d love the chance to make things better!

## ${color}[#000000](Can I just pause my internet and put my oxio account on hold?)

Going away for a while? You can hit pause on your oxio account for up to 6 months a year. Keep everything on ice (including your fixed price) for a small one-time fee until you get back.

[__Learn more about seasonal suspensions.__](https://aide.oxio.ca/en/article/can-i-suspend-my-oxio-service-1hw50rh/)

## ${color}[#000000](I’m ready to cancel my oxio services.)

If your mind is made up, we provide 2 options to cancel your oxio services with no strings attached and no hard feelings.

||| ⚠️ Cancelling your oxio plan means giving up [__your fixed price__](https://oxio.ca/en/blog/articles/our-fixed-prices-are-a-forever-thing). If you resubscribe later, your current plan may no longer be available.

### ${color}[#000000](Option ❶: Self-serve cancel.)

1. Log in to your [__Client Portal__](https://account.oxio.ca/en/login?redirect=%2Fen%2Fclient-portal).
2. Select the **My Plan** tab.
3. Select **Cancel my plan** located within the Services Summary section.
4. Follow the steps provided and select **Submit**.

*A cancellation date can be selected 2-30 business days in advance.*

### ${color}[#000000](Option ❷: Contact us.)

[__Contact Customer Care__](https://oxio.ca/en/support) via Live Chat or email with the following bits of information:

* oxio account number.
* Full name associated with account.
* Desired date of cancellation.
* Reason for parting ways.

*Our agent may send a PIN to verify your identify before processing and confirming the cancellation with you.*

![](https://storage.crisp.chat/users/helpdesk/website/-/d/0/5/6/d05678891635d800/frame-388_18rk78k.png)

## ${color}[#000000](How do I send my equipment back?)

📦 On your cancellation date, we’ll email you equipment return instructions. Shipping is 100% covered by us!

||| ⚠️ It’s not possible to physically bring us the devices. oxio does not have a physical service point or store. Also, ensure you don't send packages to the address that appears on your invoice.

## ${color}[#000000](Will I get a refund for unused days on my billing cycle?)

💰 Of course!

Once our warehouse has received your equipment back, and once all the equipment assigned to your account as listed in the return email has been scanned, our finance department will issue a refund for the unused days from the date of disconnection. This reimbursement will appear in your bank account or credit card file within 15-30 business days.

## ${color}[#000000](What if I have oxio home phone service? (QC only))

☎️ If you have oxio home phone service, you have **14 days** following your cancellation date to transfer your service and number to another provider. 

If the transfer isn't completed within this 14-day period, your service will be disconnected and your phone number will be permanently lost.