> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://aide.oxio.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I contact oxio customer service?

## ${color}[#000000](When is support available?)

Our friendly support teams are available 7 days a week during the following hours:

**🤗 Customer Care:** 8am - 7pm
*For general questions or help with billing and account management.*

**🔧 Tech Support:** 8am - 10pm
*For any issues with your internet speed, connection, or stability—or if your installation isn't going as planned.*

|| Hours are subject to change during holiday seasons.

### ${color}[#000000](What if I need help outside of these hours?)

Feel free to continue browsing our [__Help Centre__](https://aide.oxio.ca/en/) if you’re looking for quick answers. Otherwise, if you’ve got burning internet questions that can’t wait until morning, you can always ask our helpful overnight bot. *They don’t bite*.

## ${color}[#000000](What methods can I use to get in touch with an agent?)

![](https://storage.crisp.chat/users/helpdesk/website/-/d/0/5/6/d05678891635d800/frame-281_1mee4p5.png)

You’ve got us right where you want us. Online. AKA, you’ll never be put on hold.

Choose from one of the following options:

1. **SMS** - Drop us a text at [1 (877) 799-6033](sms://+18777996033).
2. **Live chat** - Connect with us using our [__online chat__](https://go.crisp.chat/chat/embed/?website_id=dea1e2ae-d50a-48d6-a7b0-1532dbbe747f).

| ☝️ Help us help you faster by sticking to only 1 contact method!