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# How do I move my oxio internet to a new address?

## ${color}[#000000](Schedule a move right from your Client Portal.)

🏡 Moving? Don’t forget your oxio internet!

Remember, it’s not enough to just unplug your oxio gear and set it up at the new place. Your actual service needs to be **transferred and activated** at the new address too.

Here’s what you need to do:

||| ⚠️ Schedule your move request a minimum of 2 weeks in advance. This is essential to process your activation or tech appointment on time.

1. Log in to your [__Client Portal__](https://account.oxio.ca/en/login).
2. Select **My Profile** and under the Address Information tab, tap **Move My Services**.
3. **Enter in the required information** including your new address, move-in + move-out date, and availability for a technician activation appointment (if necessary).
4. Tap **Confirm**. 

…and voila! We’ll send you an email once the activation date for your new place is confirmed.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/0/5/6/d05678891635d800/frame-330_9wd8ze.png)

## ${color}[#000000](What to know when moving.)

* A move request can be scheduled up to 60 days in advance.

* If there’s more than a 48-hour gap between leaving your old place and moving into the new one (with a confirmed activation date), your account will be credited for the days in-between move-out and move-in based on your current plan once your service is activated at the new address.

* Your new address must be serviceable by oxio. If you’re moving to a new province, you may be prompted to contact Customer Care. You’ll need different equipment pre-configured for the local network in your new area.

## ${color}[#000000](Your moving checklist:)

✅ **Bring all your oxio equipment** with you when moving! This will include the modem, router(s), power cables for each, ethernet cable, and coaxial cable.

✅ **Schedule your move** in the Client Portal following the steps above, so your oxio internet will be activated at the new place.

✅ **Keep our number handy**, 1 (877) 799-6033 and drop us a text if you run into any issues.

Wishing you a smooth move!
—The whole oxio crew

![](https://storage.crisp.chat/users/helpdesk/website/-/d/0/5/6/d05678891635d800/frame-331_eh7n9.png)