> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://aide.oxio.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I resolve an overdue payment?

## ${color}[#000000](Life happens! Let’s get your account sorted.)

**We totally get it. Sometimes a payment slips through the cracks.**

If your monthly bill is a little overdue, we want to make sure you stay connected without any interruptions to all the things you love online.

If you’ve already received a reminder from us, here are the fastest and easiest ways to take care of that outstanding balance:

## ${color}[#000000](Option ❶: Pay off the balance.)

**Ready to pay off an overdue payment?**

Follow these steps if you’re able to pay off your owing balance now:

1. Log in to your [__Client Portal__](https://account.oxio.ca/en/login).
2. Tap on the **Billing** tab, and then **under your Billing Summary**, tap the **Make a payment** button. 
3. Follow the on-screen prompts to **complete payment**.

| 😌 Want one less thing to manage? Consider [enabling auto-payment](https://aide.oxio.ca/en/article/simplifying-your-bill-payments-how-to-enable-or-disable-automatic-payments-1bqzjqw/) for that extra bit of convenience.

## ${color}[#000000](Option ❷: Set up a payment agreement.)

**Need more time to pay? We can help.**

If you can’t pay your full outstanding balance right now, [__contact Customer Care__](https://oxio.ca/en/support) and ask to **set up a payment agreement**.
---

Here’s how it works:

* We can split your owing balance into a maximum of **4 monthly payments**. *These payments must be made manually*.
* Depending on your situation, a **minimum down payment** may be required to finalize the agreement.
* You’ll need to keep up with both your **regular monthly bill plus the new agreement payments** during this time.

### ${color}[#000000](⚠️ Important payment agreement terms.)

Once your payment agreement is finalized with Customer Care, **it cannot be changed under any circumstance**.

#### ${color}[#000000](Service Suspension:)

* If an agreed upon payment date is missed, your service will be **suspended within 24 hours**. 
* To restore service or prevent suspension, the **full outstanding balance must be paid immediately**.

#### ${color}[#000000](Electronic payments (e-cheque/bank transfer)).

* Note that these types of payments can take a minimum of **6 business days** to process and reflect on your account. 
* It's your responsibility to **ensure payment is made with enough lead time** to avoid suspension.

| 💳 Credit card payments are processed instantly and are the quickest way to resolve your balance.

## ${color}[#000000](What happens if I don’t pay off an overdue balance?)

**Failure to pay your overdue balance for two consecutive payment dates will result in immediate disconnection of your internet service and suspension of your oxio account.**

To restore service, you must pay the outstanding balance in full and then [__contact Customer Care__](https://oxio.ca/en/support) for reconnection. Note that **reconnections can take a minimum of 72 hours**.

Further neglect to pay an outstanding balance will result in account closure.

||| ⚠️ Unpaid balances remaining after an account closure will be transferred to a collection agency.

## ${color}[#000000](I went to my Client Portal to pay my outstanding balance but it shows that I don’t owe anything.)

Seeing a $0.00 balance but still received an overdue notification from us? That might be because of credits on your account! Just [__get in touch with our Customer Care team__](https://oxio.ca/en/support). They'll confirm those credits and make sure they get applied to your overdue invoice right away.