> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://aide.oxio.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What payment methods does oxio accept?

You can pay your monthly oxio bill in one of three ways:

* 💳 Credit card.
* 🏦 Bank transfer.
* 🔄 Pre-authorized debit (PAD).

|| 👋 Heads up: We bill in advance for the *upcoming* month, not the month prior. Payment is due within 21 days to avoid service cancellation or fees. ([__See Terms & Conditions__](https://oxio.ca/en/terms)).

## ${color}[#000000](Paying via credit card.)

We accept **VISA, Mastercard, and Amex**.

Payments are instant, and are the quickest way to settle your bill. It also allows our team to help you much faster if you ever run into a billing issue.

**Good to know:**

* **Visa/Mastercard Debit:** Most Canadian cards work, but we can’t guarantee compatibility with every bank.

* **Prepaid cards:** We’re unable to accept prepaid credit cards from banks or stores.

## ${color}[#000000](Paying via bank transfer.)

You can pay directly through your online bank by adding “oxio” as a payee. You’ll need the account number listed on the left-hand side of your invoice.

**Bank asking for 8 digits?** Just add zeroes to the front of your number until it fits.
*(Example: 12345 becomes 00012345)*

*Keep in mind: The minimum payment is $5.00, and transfers can take up to 7 business days to reach us. We’ll email you as soon as it lands on our end!*

## ${color}[#000000](Paying via pre-authorized debit - PAD.)

You can set this up in your [__Client Portal__](https://account.oxio.ca/en/client-portal) under the **Billing** tab (look for the Payment Methods section).

**A heads-up on timing:** Withdrawals aren’t instant! It can take **up to 14 business days** for the funds to actually leave your account after your receive the notification.

**Avoid bank fees:** Ensure the funds remain available during that 14-day window. Once a payment is in progress, we cannot stop it. If the transaction bounces, your bank may charge you a Non-Sufficient Funds (NSF) fee. *Unfortunately, we can’t control or reimburse these bank charges, so we want to help you avoid them!*

![](https://storage.crisp.chat/users/helpdesk/website/-/d/0/5/6/d05678891635d800/frame-348-1_1wv064s.png)

## ${color}[#000000](What payment methods can I use during checkout?)

For account security, your **first payment requires a valid credit card or Visa/Mastercard Debit**. You can change this to your preferred method immediately after checkout in the Client Portal.

Your first payment **covers your first month of service**. Your billing cycle only begins once your equipment arrives and your service is activated.

## ${color}[#000000](How do I update my payment method?)

Check out our article on [__how to add or change your payment method__](https://aide.oxio.ca/en/article/how-do-i-add-or-change-my-payment-method-nrnp4d/).