> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://aide.oxio.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# When will I get my activation date?

Trust us, we’re just as eager to get you up and online ASAP. 

### 🧐Okay, so when will I hear back?

After completing checkout online, you should receive an automated email + SMS (if you enabled SMS notifications) from us as soon as your activation date or activation appointment with a technician is confirmed. 

Normally, unless there is an issue with your address, you should **receive confirmation in 2-5 business days**. 

If you’re still within this time frame, sit tight. We’ll get back to you. oxio activation day (_almost as exciting as Christmas morning_) is coming soon! 

### 👴It’s been so long, and I still haven’t heard back from oxio. 

If you still haven’t received confirmation from us after 5 business days from the date you completed checkout, reach out to us! 

https://oxio.ca/en/support

We’ll do some digging and find out why it’s taking so long. Even if we have to shovel through a mountain, we’ll get to the bottom of it. Because we give a damn.