> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://aide.oxio.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Will my phone number be findable through Canada411 or the phone directory?

# Your phone number will _not_ be given to directories

|| ☝️oxio Home Phone service is no longer available for new subscriptions

###### Since oxio home phone uses [VoIP](/en/article/what-is-ip-telephony-ngbsnq/), it will not be disclosed nor given away to sites like Canada411 or the Yellow Pages.

Depending on your situation, your number may still appear on these media:
${color}[#bababa](_(go to the section concerning your situation))_

1. You have a new phone number issued by oxio
2. You transferred your number from your old provider to oxio
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### 1️⃣ You have a new phone number issued by oxio

New telephone numbers issued by oxio are not listed on any site (including Canada411), nor any directory, __unless you have transmitted the information to telephone directory services__.

It is important to know that it is not possible for someone who contacts their Directory Assistance service (when dialing 411) to find your new phone number activated with oxio.

|| ℹ️ oxio does not offer Directory Assistance service (when you dial 411). Most providers that offer this service charge you a fee, which may come as a surprise when you receive your bill.
| 🔎 As a solution, we invite you to search [https://www.canada411.ca](https://www.canada411.ca) to try to find a phone number of a person or a company. Use of this site is free of charge.
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### 2️⃣ You transferred your number from your old provider to oxio

If your phone number was available from your old phone provider, your information may still be in the Canada411 directory and directories.

📞 You will need to communicate with your old provider to have this information removed from the directories.

To remove information from Canada411, you can visit this link [https://www.canada411.ca/help.html?key=faq#UpdateEditListing](https://www.canada411.ca/help.html?key=faq#UpdateEditListing) and follow these steps:

1. Under the heading "How do I remove my listing?" » go to the 2nd option
2. Click on the words "this link" and fill in the fields displayed on the screen