Go to website
Everything about your receiver, channels and remote control
How to have my remote control my TV.
You can fairly easily program your oxio remote so that it can interact directly with any somewhat recent TV set. The buttons used to interact with your TV are the blue ones at the top of the remote (2 and 12) as well as the power button (1). A schematic with numbered buttons is available further down this page.
What channels do you offer and how do I choose the ones I want?
Here is the list of all available channels: If you wish to change the channels in your plan, log in to your client portal and go to the Mon Forfait tab. Don’t forget to save your changes! Channels and
Can I install additional apps on my TV receiver?
Additional apps are currently unavailable Netflix is no longer available on our receiver Here are all the currently available apps for the oxio TV receiver: Maximum Plex Spotify Stingray Music (free membership included with TV services) TuneIn YouTube
Can I increase the recording storage capacity for my TV receiver?
Yes, you can! There are two ways to expand storage capacity : You can add 100 hours of storage capacity to your oxio TV receivers (totalling 200 hours). Please reach out to a customer service agent via any of our platforms (Facebook, SMS, email or chat) to enable this function for 10$ a month. You can use an external hard drive (this option is currently being tested). We recommend using a USB 3.0 compatible hard drive with its own power source. 1 TB of storage amounts to about
Are oxio TV receivers wireless?
TV receivers can be used both with a network cable or a Wi-Fi network Wireless TV means that you can watch TV using your internet! No need for TV cables anymore. The receiver does need to be connected to your TV with an HDMI cable and to a power outlet. The oxio TV receiver uses the Wi-Fi dispensed by the oxio router, meaning you can use your TV receiver from anywhere in your place of residence. We recommend connecting the receiver to the 5GHz Wi-Fi to ensure the best possible transmission
Can I record TV shows?
All of our TV receivers offer recording functionalities You can record 100 hours of High Definition TV and can record on as much as 6 shows simultaneously. All recordings are shared between all of your oxio TV receivers through the cloud. Also available: Can I increase the recording storage capacity for my TV receiver?
What are the audio/video outputs of the TV receiver?
Oxio TV receivers have the following ports: HDMI port with 1080p support 3.5mm composite port One USB 2.0 and one USB 3.0 port You can use the USB 2.0 port for a mouse and keyboa
Do you offer catch-up TV, rewinding and video on demand?
Oxio TV services allow for the rewinding of shows and movies.
What is a Premium Bundle?
A Premium Bundle is... 1. A selection of channels for movie or sports fans! 2. A channel package that must be purchased as a whole. Here is a quick glance at our premium bundles! _Information is advisory - An up to date list can be found in the package creation tool or at https://oxio.ca/en/television/. Also available - [List of all availabl
Should I turn off my TV receiver when it’s not in use?
That is a good thought, but it is not necessary! Since TV receivers use up bandwidth even when not being used, you can turn off the receiver to free up more bandwidth for your other devices! If no buttons are pressed on the remote, the receiver will automatically enter sleep mode after 2 and a half hours.
How do I delete a Wi-Fi network from my TV receiver?
It’s quite simple! From the menu screen (the oxio playing cards) use the Up Arrow button on your remote to access the “Settings” tab and press OK. Press OK when “Network and Internet” is selected. Using the Down Arrow button, navigate until you find the network you wish to delete and press OK. In the menu that pops up, navigate downwards until you reach the “Delete this network” option and press OK.
Are there other compatible remotes for my TV receiver?
We propose two remote controller models : This model comes with a USB dongle and uses the 2.4GHz network. This controller also provides a mouse click functionality : https://www.amazon.ca/Souris-%C3%A0-air/dp/B07RFN8Z47/ref=sr_1_18?dchild=1&keywords=bluetooth+remote&qid=1592335488&sr=8-18 This model uses Bluetooth to connect to your receiver. Do note that
How do I change the channels in my plan?
It’s quick and easy! If you wish to change the channels in your plan, log in to your client portal and go to the My bundles tab. Don’t forget to save your changes!
Do you provide local channels?
Yes, we do! We offer CBC/Radio-Canada, TVA and V for Montreal, Quebec City and Saguenay-Lac-St-Jean. We are working on shortly providing access tho the local channels of these three stations for Sherbrooke and the Gatineau-Ottawa region! Note that the English Canadian channels come from Montreal, while the English American channels are from Vermont.
Can I use my TV receiver with someone else’s wifi?
No. You can use your receiver only with your own oxio internet service.
How many TV receivers can I have at home?
It all depends on the internet speed of your plan! 15 Mbit/s plan: 1 receiver 30 Mbit/s plan: 2 receivers 60 Mbit/s plan: 3 receivers 120 Mbit/s plan: 4 receivers
My TV receiver’s sound is maxed out, but it’s still not loud enough. What to do?
All you need to do is turn up the volume directly on your TV if you wish to use the volume control buttons at the center of your oxio remote. You prefer using your TV’s volume control? Simply turn up the receiver’s volume to the maximum and use the blue volume control buttons at the top of your oxio remote! Note that you must program these to function correctly. Here is the link to do so.
How can I manage my recordings (deleting, programming, watching)?
This guide will walk you through the different options pertaining to your recorded TV content! How to program a recording For a single recording : Open the (3) Guide and select the show or movie you wish to record using the (13) navigational arrows on your remote; Press the (20) Option button; Using the **(13) navigationa
Can I only take the TV package without the internet?
No, sorry! Our TV service is dependent upon our internet service. It is mandatory to use oxio internet services to have access to oxio TV services!
Why can’t I select the sports channels for my package?
Sports channels are part of a premium bundle These channels can be accessed through the purchase of one of our premium bundles For example: You can choose to subscribe to the Basic TV package and add the Sports Plus bundle. This way, you have access to multiple sports channels without adding specialty channels to your plan.
What is the available music on the Stingray app?
Here is the list of the available musical choices
What is the maximal duration of a recording?
At most, you can record four consecutive hours for a single recording.