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How do I cancel my oxio internet services?

🥺 Are you looking to leave?


If something isn’t right or you have questions, connect with our Customer Care team. We’d love the chance to make things better!


Can I just pause my internet and put my oxio account on hold?


Going away for a while? You can hit pause on your oxio account for up to 6 months a year. Keep everything on ice (including your fixed price) for a small one-time fee until you get back.


Learn more about seasonal suspensions.


I’m ready to cancel my oxio services.


If your mind is made up, we provide 2 options to cancel your oxio services with no strings attached and no hard feelings.


⚠️ Cancelling your oxio plan means giving up your fixed price. If you resubscribe later, your current plan may no longer be available.


Option ❶: Self-serve cancel.


  1. Log in to your Client Portal.
  2. Select the My Plan tab.
  3. Select Cancel my plan located within the Services Summary section.
  4. Follow the steps provided and select Submit.


Option ❷: Contact us.


Contact Customer Care via Live Chat or email with the following bits of information:


  • oxio account number.
  • Full name associated with account.
  • Desired date of cancellation.
  • Reason for parting ways.


Our agent may send a PIN to verify your identify before processing and confirming the cancellation with you.



How do I send my equipment back?


📦 On your cancellation date, we’ll email you equipment return instructions. Shipping is 100% covered by us!


⚠️ It’s not possible to physically bring us the devices. oxio does not have a physical service point or store. Also, ensure you don't send packages to the address that appears on your invoice.


Will I get a refund for unused days on my billing cycle?


💰 Of course!


Once our warehouse has received your equipment back, our finance department will issue a refund for unused days from the date of disconnection. This reimbursement will show back up in your bank account or credit card on file in 15-30 business days.


What if I have oxio home phone service? (QC only)


☎️ You have 14 days following the termination of your oxio services to keep your landline number and transfer it to your next provider.


Only an active number can be used for a portability request. You’ll need to keep this service active until portability is completed with your next provider.

Updated on: 13/01/2026