Question 1

How to Change Your Eero Wi-Fi Name and Password: Quick and Easy Steps to Personalize Your Network 🚀

Accepted Answer

Let's be completely honest, nobody wants a long or complicated Wi-Fi network name and password. Luckily, the Eero 6 router makes it super easy to personalize and add some spice to your Wi-Fi network!

If you would like to learn how to customize your Eero 6 network name and password, no problem – it's easier than you may think! Just follow these easy steps to get started.

_ 1) First things first, grab your phone and open the ${color}[#518ba4](Eero app)._

_ 2) At the bottom of the screen, you'll see a ${color}#518ba4 tab - select this option._

_ 3) Scroll down until you spot ${color}[#518ba4](Network Settings). Select this option as this is where the fun begins! _

_ 4) Find your network name and select ${color}#518ba4, now's its your chance to get creative and choose a new password that's easy for you to remember._

_ **5) ** Once you've entered your new network name and password, hit ${color}#518ba4 _

Yahoo! You've finished updating your eero Wi-Fi network, that is awesome! ☻

||| Please just note that you may need to reconnect any devices that are currently connected to your previous Eero network. This can be done using the new network name and password.

If you experience any issues or have any questions, don't hesitate to reach out to our Customer Care team for assistance. We are always here to help!

Question 2

How can I add a referral code when signing up?

Accepted Answer

Adding a referral code to your oxio account is super simple, and we're here to help you every step of the way!

Are you excited to spread the word about oxio to your family and friends and get rewarded for it too? Awesome! We've got you covered with this easy guide on how to add a referral code to your oxio account.

_ 1) Go to http://oxio.ca and click ${color}[#d4a011](Choose my Plan) to start the sign-up process._ _ 2) Enter your required information to create your account._ _ 3) On the ${color}[#d4a011](Payment Details) page, enter your referral code in the ${color}[#d4a011](Referral Code ) or ${color}[#d4a011](Promo Code) section _

_ **4) ** Fill out the rest of the form with your personal information._ _ 5) Review the ${color}[#d4a011](terms and conditions) and click ${color}#d4a011 to complete your sign-up._

|| Do not forget enter the referral code correctly by typing all the letters and numbers in the right order! If the conditions of the referral offer have been met, then you don't have to worry at all. Your rewards will automatically be added to your account.

**That's it! **You're now ready to start enjoying the benefits of our referral program. If you have any questions or concerns, don't hesitate to contact our Customer Support team.

Happy ea

Question 3

I would like to access my router’s settings.

Accepted Answer

How to get access to router settings?

First, you need to determine the model of your router. To do this, simply locate the label on it. There will be a model name, among the following choices:

eero 6
SmartRG SR400ac/SR905acv📝
SmartRG SR516/SR616📝

${color}[#bababa]((📝 These devices are delisted but still functional, however it is no longer possible to obtain them for any new oxio customer))

1️⃣ To access the management console of the eero 6 router:

You need to install the eero app on your smart phone or tablet. Find the links on this page: https://eero.com/app

👉 The eero app requires iOS 15.0 or Android 7.0 and later, and your device must be Bluetooth 4.0 BLE enabled

|| Don't have a smart phone or tablet? No problem! Write to our customer service team once the router is connected to the modem. We will give you the information to connect to your WiFi 🙂 ⚠️ It is not possible to access eero settings from a computer __

2️⃣ To access the management console of the SR400ac or SR905acv router:

Visit http://192.168.1.1. Then try one of these following combinations and note which one is correct:

For routers with the latest update:

Username: oxio
Password: FL54cBHZs6

OR

For earlier software versions:

Username: user
Password: oxio

__

3️⃣ To access the management console of the SR516ac or SR616ac router:

As we need to create a username unique to you for these models, [please contact a customer service agent](https://oxio.ca/

Question 4

What modems and routers do you use?

Accepted Answer

Here is the list of equipment we currently use:

For Canadian provinces where our services are available -except Quebec-, depending on the network:

R-C-S-E - Hitron CODA-45
R-S-C - Sercomm DM1000
${color}[#a1a1a1](R - Hitron CDA3-35 - is no longer available)

For the province of Quebec, depending on the network:

V - Arris TM822G
V - C Sercomm DM1000 (V - only for customers with a 400 mbps connection)
C - Hitron CODA-45
${color}[#a1a1a1](V - Motorola SB6121 - is no longer available)
${color}[#a1a1a1](V - Technicolor TC-4400-AM - is no longer available)
${color}[#a1a1a1](V - Hitron CDA-RES - is no longer available)

| Clients that currently have a modem that is no longer available don't have to worry; we still offer support for the other models. If any changes to your modem are necessary, you will be sent a new model (as if for a new client), depending on the speed of the connection to your plan, as we do not keep the previous models in stock. || We lend the modem free of charge, and the one we lend you is essential to make our services work. ||| It is not possible to use your own modem, or the one you used with your previous provider, with oxio as the one's we supply are already included in our inventory as well as prepped for distribution at our warehouses.

All new oxio clients receive one eero 6

You can always use your own router. Visit the [following page](https://aide.oxio.ca/en/article/can-i-use-my-own-router-how-do-i-configure-it-4pcozl

Question 5

How do I contact a customer service agent?

Accepted Answer

Get instant help without waiting on hold! Our customer service is always just a click away!

${color}[#eabb10](We can answer your questions entirely through our chat platform!)

At Oxio, we know that waiting on hold for customer service can be frustrating. That's why we've made our customer service 100% online at https://oxio.ca/en/support. Here you'll find helpful articles, tutorials, troubleshooting guides and links to support teams to help you solve any issues you may be experiencing.

You can reach out to a customer service agent via any of our platforms: Facebook, SMS (1-877-799-6033), Instagram, or email (bonjour@oxio.ca)

|| To ensure the best follow-up for your questions, choose a platform you prefer and stick to it even months after your first contact. This way, our agents can consult previous conversations and come to your aid more efficiently.

If you experience any issues or have any questions, don't hesitate to reach out to our Customer Care team for assistance. We are always here to help!

||| In case of any outages, reach out to us through SMS at 1-877-799-6033

Question 6

How to install the modem and the router.

Accepted Answer

How do I install my internet ?

For an easy setup, follow these simple steps!

| If a technician’s visit at your residence is necessary (for cable installation and signal verification), you must wait at least an hour after their departure to plug in your oxio equipment. || If your services are to be activated remotely (without a technician’s appointment), you must await our confirmation email stipulating that your oxio services are activated to plug in your oxio equipment.

Simply follow along with the steps shown in the guides provided with the equipment and you’ll be on your way to the internet in no time!

You can see our installation guides here too!

🌎 To install modem and router 📺 To install oxio TV (QC only)

||| If you are having issues during the installation process, send our customer service team a message via any of our platforms (Facebook, SMS, email or chat). Our agents will gladly lend you a hand!

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