Question 1

Setting up your Eero network

Accepted Answer

Ready to set up your Eero network?

No worries, we've got you covered with this simple, easy-to-follow guide. You'll be connected in no time!

First things first, let's make sure you have everything you need:

Eero
Modem
Ethernet cord
Coaxial cable
A mobile device, like a smartphone or tablet

Now, let's get started:

Let's start by unboxing your Eero 6 and setting it up next to your modem.
Connect the power cable to your modem, then plug the modem into a coaxial outlet using a coaxial cable.
Now grab an Ethernet cable, and connect your modem to your Eero.
Plug in your Eero power cable, and watch for that white light to start blinking

Next up, you'll need the Eero app:

Head to your app store (App Store for iOS devices or Google Play Store for Android devices)
Search for "eero wifi system" and download the app.
Open the Eero app once it's installed.

| If you're currently without Internet or can't seem to download our app, don't hesitate to get in touch with our Customer Care Team. They're always ready to help you out!

Now, let's create an Eero account:

On the welcome screen, tap "Get Started"
Enter your email address and tap "Next"
Check your email for a verificati

Question 2

How to Change Your Eero Wi-Fi Name and Password: Quick and Easy Steps to Personalize Your Network 🚀

Accepted Answer

Let's be completely honest, nobody wants a long or complicated Wi-Fi network name and password. Luckily, the Eero 6 router makes it super easy to personalize and add some spice to your Wi-Fi network!

If you would like to learn how to customize your Eero 6 network name and password, no problem – it's easier than you may think! Just follow these easy steps to get started.

_ 1) First things first, grab your phone and open the ${color}[#518ba4](Eero app)._

_ 2) At the bottom of the screen, you'll see a ${color}#518ba4 tab - select this option._

_ 3) Scroll down until you spot ${color}[#518ba4](Network Settings). Select this option as this is where the fun begins! _

_ 4) Find your network name and select ${color}#518ba4, now's its your chance to get creative and choose a new password that's easy for you to remember._

_ **5) ** Once you've entered your new network name and password, hit ${color}#518ba4 _

Yahoo! You've finished updating your eero Wi-Fi network, that is awesome! ☻

||| Please just note that you may need to reconnect any devices that are currently connected to your previous Eero network. This can be done using the new network name and password.

If you experience any issues or have any questions, don't hesitate to reach out to our Customer Care team for assistance. We are always here to help!

Question 3

How can I add a referral code when signing up?

Accepted Answer

Adding a referral code to your oxio account is super simple, and we're here to help you every step of the way!

Are you excited to spread the word about oxio to your family and friends and get rewarded for it too? Awesome! We've got you covered with this easy guide on how to add a referral code to your oxio account.

_ 1) Go to http://oxio.ca and click ${color}[#d4a011](Choose my Plan) to start the sign-up process._ _ 2) Enter your required information to create your account._ _ 3) On the ${color}[#d4a011](Payment Details) page, enter your referral code in the ${color}[#d4a011](Referral Code ) or ${color}[#d4a011](Promo Code) section _

_ **4) ** Fill out the rest of the form with your personal information._ _ 5) Review the ${color}[#d4a011](terms and conditions) and click ${color}#d4a011 to complete your sign-up._

|| Do not forget enter the referral code correctly by typing all the letters and numbers in the right order! If the conditions of the referral offer have been met, then you don't have to worry at all. Your rewards will automatically be added to your account.

**That's it! **You're now ready to start enjoying the benefits of our referral program. If you have any questions or concerns, don't hesitate to contact our Customer Support team.

Happy ea

Question 4

Why can’t I call customer support?

Accepted Answer

We love the internet. A lot.

When people who love the internet create an internet provider, we help our customers over the internet.

Customers are our number one obsession, which is why we’re dedicated to offering the best possible customer support.

That’s why we’re 100% digital. This means we don’t have a call centre or offer phone support (and never have).

But why?

How this benefits you.

${color}[#2f2e2e](No waiting in phone queues) - You can simply send us a message and continue on with your day without being tied up on the phone listening to elevator music. That also means you won’t have to spend time explaining your entire situation only to hear, “Let me transfer you to another department” and then have to do it all over again.

${color}[#2f2e2e](Efficient troubleshooting) - Most troubleshooting starts with a factory reset of the modem which takes 10 min - Over a phone this leaves you and the agent tied up and waiting longer than you both need to. With digital support, you can also send us photos of your equipment or coaxial cable line if needed.

${color}[#2f2e2e](Chat history) - You can refer back to your message history anytime to check answers to your previous questions.

${color}[#2f2e2e](Connect in a way that works best for you) - There are a plethora of options to reach us. SMS, Messenger, Email, Instagram. Or even chat with other oxio customers in Discord!

Why it suits us.

${color}[#2f2e2e](**Help

Question 5

What modems and routers do you use?

Accepted Answer

Here is the list of equipment we currently use:

For Canadian provinces where our services are available -except Quebec-, depending on the network:

R-C-S-E - Hitron CODA-45
R-S-C - Sercomm DM1000
${color}[#a1a1a1](R - Hitron CDA3-35 - is no longer available)

For the province of Quebec, depending on the network:

V - Arris TM822G
V - C Sercomm DM1000 (V - only for customers with a 400 mbps connection)
C - Hitron CODA-45
${color}[#a1a1a1](V - Motorola SB6121 - is no longer available)
${color}[#a1a1a1](V - Technicolor TC-4400-AM - is no longer available)
${color}[#a1a1a1](V - Hitron CDA-RES - is no longer available)

| Clients that currently have a modem that is no longer available don't have to worry; we still offer support for the other models. If any changes to your modem are necessary, you will be sent a new model (as if for a new client), depending on the speed of the connection to your plan, as we do not keep the previous models in stock. || We lend the modem free of charge, and the one we lend you is essential to make our services work. ||| It is not possible to use your own modem, or the one you used with your previous provider, with oxio as the one's we supply are already included in our inventory as well as prepped for distribution at our warehouses.

All new oxio clients receive one eero 6

You can always use your own router. Visit the [following page](https://aide.oxio.ca/en/article/can-i-use-my-own-router-how-do-i-configure-it-4pcozl

Question 6

How do I contact a customer service agent?

Accepted Answer

Get instant help without waiting on hold! Our customer service is always just a click away!

_We totally get it _ – contacting customer support can sometimes feel like an nerve-wracking adventure, just to get an answer to a straightforward question! But, at oxio, we're all about providing a seamless and chill support experience! If you're encountering a issue that needs fixing, got a question on your mind, or looking for some guidance about our services, our Customer Care team is always happy to help!

Now, let's explore the ways you can get in touch with our team!

Support Options:

First and foremost to find oxio internet's support page, just follow these simple and easy steps:

Choose from the following methods to reach our Customer Care team:

Facebook Messenger: Chat with us in real-time on our official Facebook page, and we'll be there to help!
Instagram DMs: Slide into our DMs on Instagram for a quick, and informal way to get in touch!
[Ema

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