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• I would like to access my router’s settings.

  Of course! To know which modem you have, you just need to look on it and find a white label, where the model number will be written. __ For the SR400ac and SR905ac models : Connect to the configuration interface by reaching http://192.168.1.1 in your favorite browser. Then, use one of those credentials and note the good one : Username: user Password: oxio OR Username: oxio Password: FL54cBHZs6 __ For the SR516ac and SR616ac models : Because we need to create a customVery popular

• Can I use my own router? How do I configure it?

  Yes! Oxio internet services support personal routers You can use your own router both as a main router and as a reach extender (or access point). *Were you looking for technical documentation instead? You can find all of that right here. Keep in mind Customer service agents have much less information at their disposal when it comes to troubleshooting issues when you use your own router. Agents cannot help you configure pVery popular

• What modems and routers do you use?

  Here is the list of modems and routers we currently use for new clients: Arris TM822G Hitron CDA-RES We currently use two (2) different router models Wi-Fi router (included free of charge for new customers) SmartRG SR400ac - Technical sheet EstimatVery popular

• How to install the modem and the router.

  How do I install my internet ? For an easy setup, follow these simple steps!Very popular

• DIagnostic tools

  To help you help yourself out, here are some diagnostic tools you can use to monitor your internet connection To find your IP address https://my-ip.io/ *We do not offer fixed IP addresses. IP addresses rarely change, however. __ To test your connection speed https://oxio.speedtestcustom.com/ _*Keep in mind that, for a conclusive speed test, you must use a device plugged into the router with a network cable. Alternatively, you may use a recently released device connected to the 5GHzVery popular

• How do I know whether I need 15, 30, 60 or 120 Mbit/s?

  Let’s go through this together The thing to keep in mind when choosing download speeds is that it’s about the simultaneous usage and not about the total amount of data downloaded. With oxio, there is no limit to downloading, meaning you can enjoy as much content as you want without worrying. Allow us to illustrate : Imagine a house where four people are taking a shower at the same time ; there is bound to be less pressure flowing from every nozzle than if only one shower was on at once. TVery popular

• Can I change the name and password of the Wi-Fi network of your routers ?

  Absolutely! Here is how : First of all, make sure you have access to your router’s settings. Follow this simple guide if you don’t know how! __Popular

• How to have internet again after a power outage?

  Follow these instructions to reboot your equipment and restore your connection! Unplug the network cable from your modem, unplug the modem from the power outlet and unscrew the coaxial cable from the modem. Unplug the router from the power outlet. Screw the coaxial cable back into the modem and plug the modem into the power outlet. Once done, wait five (5) minutes. Plug the networkPopular

• How can I activate the WPS on my router?

  First of all: what is WPS? WPS stands for Wi-Fi Protected Setup, meaning that devices synchronize themselves together through a simple button press as long as they have access to the same Wi-Fi network. Many printers offer this option. Any user, whether authorized or not, can connect a device to a Wi-Fi network using WPS by using the corresponding button on their router. How do I activate the WPS ? The procedure is different for all oxio router models SR400ac routers come wPopular

• What’s the difference between 2.4GHz and 5GHz Wi-Fi?

  The two main differences between 2.4GHz and 5GHz Wi-Fi are the range and the bandwidth.Popular

• What is the difference between coaxial cables and DSL/FTTN technology?

  It’s quite simple, actually! The oxio network is composed of both coaxial cable and optical fibre. This allows for a stable connection at the speed of your plan even during peak usage periods in the day! FTTN technology (sometimes named DSL) gives varying speeds depending on your distance from the central office. Users may experience slower speeds during peak hours. It’s a little like playing the lottery; you never know what speeds you will get! Here is the explanation in layman’s termsSome readers

• How can I configure static IP addresses for my devices on your routers?

  Follow this guide if you need specific network configuration help! First of all,Some readers

• How can I open or redirect TCP or UDP ports on your routers?

  To open or redirect TCP and UDP ports on the routers provided by us, follow this handy guide!Some readers

• How long does it take to change the speed of my plan?

  It usually takes two to three days for a speed change of your plan to come into effect, whether you are increasing or decreasing it. Okay! I'm eligible for a speed change, how should I proceed? Please reach out to a customer service agent via any of our platforms (Facebook, SMS or email) to be granted access to the settings.Some readers

• How can I install a pod?

  To install and setup a pod, follow these easy steps! __ Description and technical sheet The pod model we use is the SmartRG SE80ac - Technical Sheet A pod extends the reach of your Wi-Fi network by using mesh technologySome readers

• How do I set up parental control on the oxio routers?

  To configure scheduled accessibility periods or simple parental control, follow this handy illustrated guide! First of all, make sure you have access to your router’s settings. Follow this simple guide if you don’t know how! __Few readers