• How to install the modem and router.

  Setting up your oxio internet? Follow our simple steps for an easy installation. Need help? Our support team is ready to assist via chat, email, or SMS!Featured

• My internet stopped working.

  Find out exactly what to do if your oxio internet service stops working. Quickly identify what the issue is and learn how to properly reset the equipment.Featured

• First-time plug-in: Possible issues when setting up your equipment.

  With equipment light animations, quickly identify any issues and learn how to resolve them if your internet is not working when connecting for the first time.Featured

• Setting up your Eero network.

  Learn how to set up your Eero network with this simple guide. From unboxing to connecting devices, we'll walk you through every step of the process. Get connected quickly and easily!Featured

• What modems and routers do you use?

  Here’s your lineup of equipment with oxio: free modem rentals, a complimentary eero 6 router with new subscriptions, and support for all existing devices.Popular

• I would like to access my router’s settings.

  Want to access your router’s settings? For full control, check your model and follow these steps for eero 6, SR400ac/SR905acv, or SR516ac/SR616ac routers.Popular

• Can I use my own modem? Or my own router?

  Wondering if you can use your own modem or router with oxio? Modems aren't supported, but personal routers are. Learn the setup rules and key considerations!Popular

• What internet speed do I need?

  Not sure what internet speed you need? Find the perfect fit for your lifestyle with oxio. Upgrade or switch speeds easily—because your needs may change!Popular

• Diagnostic tools

  Discover tools to monitor your internet connection, troubleshoot issues, and check for outages. Follow step-by-step guidance for accurate diagnostics and fixes!Popular

• eero Plus: what is it and how does it work?

  Curious about eero Plus? Enjoy advanced features like VPN, password management, and malware protection for only $8/mo. Contact us to start a new subscription!Some readers

• Can I change the name and password of the Wi-Fi network of your SmartRG routers ?

  Want to rename your Smart RG Wi-Fi network or update the password? Follow our step-by-step guide for Smart RG routers and personalize your network with ease.Some readers

• Technical points to consider with oxio's higher internet speeds.

  The eero 6 supports speeds up to 900Mbps. Learn how to optimize your connection with proper router placement or try ethernet for the best performance!Some readers

• What is the difference between coaxial cables and DSL/FTTN technology?

  Discover how oxio’s hybrid network of coaxial cable and optical fibre ensures stable, high-speed internet—even during peak hours. Simple, reliable, and fast!Some readers

• What’s the difference between 2.4GHz and 5GHz Wi-Fi?

  Understand the differences between 2.4GHz and 5GHz Wi-Fi, their range, and bandwidth. Learn which frequency to use for optimal speed and connectivity at home!Few readers

• How can I activate the WPS on my router?

  Activate WPS on your oxio router with a simple button press! For SR models, WPS is disabled by default for security, but our team can enable it remotely.Few readers

• How can I configure static IP addresses for my devices on your routers?

  Need help assigning static IPs to your devices? Follow this advanced user guide for configuring static IP addresses on oxio routers step by step!Few readers

• Modem Replacement Guide

  Got your new modem? Our guide simplifies setup—from disconnecting the old modem to testing your new connection. Need help? Our Customer Care is ready to assist!Few readers

• How can I open or redirect TCP or UDP ports on your routers?

  Learn how to open or redirect TCP/UDP ports on oxio routers with this guide. Designed for advanced users, follow instructions carefully to avoid issues.Few readers

• How to Change Your eero Wi-Fi Name and Password: Quick and Easy Steps to Personalize Your Network 🚀

  Looking to personalize your oxio WiFi network name and password? Follow our easy step-by-step guide to change your eero network’s name and secure password.Few readers

• Does oxio offer static public IP addresses?

  oxio doesn't offer static IPs, but dynamic IPs paired with eero Plus's DDNS can achieve the same goal. It's a smarter, more affordable alternative for access.Few readers

• How to identify speed issues.

  With a couple of quick and easy steps, you can easily figure out if there are any internet speed issues to your home, or if it’s simply a specific device.Few readers

• Does oxio block any traffic or ports?

  Your security matters to us. That’s why we block inbound SNMP and SMTP traffic to protect against vulnerabilities. All other ports? Open and ready for use!Few readers

• How do I set up parental control on the oxio routers?

  Learn how to configure scheduled accessibility periods or parental controls with this illustrated guide for oxio routers. Simple, clear, and step-by-step!Few readers

• Does oxio Block IPTVs?

  Plan on using IPTV with oxio? We don’t block IPTV services, but functionality isn’t guaranteed. If issues arise, contact your IPTV provider for assistance.Few readers

• [macOS] How to program a Static IP address to help technical support? (Hitron CODA-45 only - Ontario)

  In order to allow us to make the best diagnosis on your Internet connection, the Customer Care team may ask you to do something to allow your PC to access this specific modem model. These manipulations will allow you to take screenshots to send them to our technical team, since we cannot access them on our side. The screenshots will contain valuable information to enable us to serve you more quickly and efficiently. Without these, the resolution time is more complex and much longer,Few readers

• Does the use of devices such as power bars and surge protectors interfere with my wifi?

  Power bars and surge protectors protect electronics but can degrade over time, causing issues like EMI and poor power delivery. Learn how to safeguard your devices!Few readers