• English
• French

Go to website

• I would like to access my router’s settings.

  Of course! To know which router you have, you just need to look on it and find a white label, where the model number will be written. __ For the SR400ac and SR905ac models : Connect to the configuration interface by reaching http://192.168.1.1 in your favorite browser. Then, use one of those credentials and note the good one : Username: user Password: oxio OR Username: oxio Password: FL54cBHZs6 __ For the SR516ac and SR616ac models : Because we need to create a custoVery popular

• What modems and routers do you use?

  Here is the list of modems and routers we currently use for new clients: For British Columbia and Ontario: Hitron CDA3-35 Hitron CODA-45 For Quebec Arris TM822GVery popular

• How to install the modem and the router.

  How do I install my internet ? For an easy setup, follow these simple steps!Very popular

• Can I use my own router? How do I configure it?

  Yes! Oxio internet services support personal routers You can use your own router both as a main router and as a reach extender (or access point). *Were you looking for technical documentation instead? You can find all of that right here. Keep in mind Customer service agents have much less information at their disposal when it comes to troubleshooting issues when you use your own router. Agents cannot help you configure pVery popular

• Can I change the name and password of the Wi-Fi network of your routers ?

  Absolutely! Here is how : First of all, make sure you have access to your router’s settings. Follow this simple guide if you don’t know how! __Very popular

• How do I know whether I need 10, 30, 60, 120, 200 or 400 Mbps?

  Let’s go through this together The thing to keep in mind when choosing download speeds is that it’s about the simultaneous usage and not about the total amount of data downloaded. With oxio, there is no limit to downloading, meaning you can enjoy as much content as you want without worrying. Allow us to illustrate : Imagine a house where four people are taking a shower at the same time ; there is bound to be less pressure flowing from every nozzle than if only one shower was on at once. TVery popular

• Diagnostic tools

  To help you help yourself out, here are some diagnostic tools you can use to monitor your internet connection First, before any manipulation, visit our status page https://status.oxio.ca/en/ To find your IP address https://my-ip.io/ *We do not offer fixed IP addresses. IP addresses rarely change, however. __ To test your connection speed https://oxio.speedtestcustom.com/ _*Keep in mind that, for a conclusive speed test, you must use a device plugged into the router with a networkVery popular

• My internet is not working, what should I do?

  My internet isn't working... First, before any manipulation, visit our status page https://status.oxio.ca/en/ STEP 1 - What can I do? Are you too far from the router? Try to be closer to the router (approximately 3 feet) to be sure distance is not the problem. Are there any devices near your router that can create interference? Some devices, like microwaves or Bluetooth devices, can cause interference, be sure to keep such devices away from the router. Are your cablesVery popular

• I’m having speed issues. What can I do to analyze and fix this?

  Here’s a couple of avenues for you to explore!Popular

• What is the difference between coaxial cables and DSL/FTTN technology?

  It’s quite simple, actually! The oxio network is composed of both coaxial cable and optical fibre. This allows for a stable connection at the speed of your plan even during peak usage periods in the day! FTTN technology (sometimes named DSL) gives varying speeds depending on your distance from the central office. Users may experience slower speeds during peak hours. It’s a little like playing the lottery; you never know what speeds you will get! Here is the explanation in layman’s termsPopular

• How can I activate the WPS on my router?

  First of all: what is WPS? WPS stands for Wi-Fi Protected Setup, meaning that devices synchronize themselves together through a simple button press as long as they have access to the same Wi-Fi network. Many printers offer this option. Any user, whether authorized or not, can connect a device to a Wi-Fi network using WPS by using the corresponding button on their router. How do I activate the WPS ? The procedure is different for all oxio router models SR400ac routers come wSome readers

• What’s the difference between 2.4GHz and 5GHz Wi-Fi?

  The two main differences between 2.4GHz and 5GHz Wi-Fi are the range and the bandwidth.Some readers

• How can I open or redirect TCP or UDP ports on your routers?

  To open or redirect TCP and UDP ports on the routers provided by us, follow this handy guide!Some readers

• How can I configure static IP addresses for my devices on your routers?

  Follow this guide if you need specific network configuration help! First of allSome readers

• How can I install a pod?

  To install and setup a pod, follow these easy steps! __ Description and technical sheet The pod model we use is the SmartRG SE80ac - Technical Sheet A pod extends the reach of your Wi-Fi network by using mesh technologySome readers

• How do I set up parental control on the oxio routers?

  To configure scheduled accessibility periods or simple parental control, follow this handy illustrated guide! First of all, make sure you have access to your router’s settings. Follow this simple guide if you don’t know how! __Few readers

• oxio's 400 Mbps Internet Plan; A Few Technical Key-Points to Know

  There's Word That oxio Now Offers a 400 Mbps Plan? Yes! But we'd like to share a few "tips" to make sure you can fully enjoy your connection.Few readers

• Does oxio offers static public IP adresses?

  No. Our public IP addresses are dynamic and are changing every couple of months. Why someone would want a static IP address? At home, if you have a small server that you use to store files. you can made this server accessible from the internet by forwarding the appropriate ports. Let’s say that if you are outside of your house and you want to access to your files. you need to know your public IP address to reach your server. The thing thaFew readers

• [macOS] How to program a Static IP address to help technical support? (Hitron CODA-45 only - Ontario)

  In order to allow us to make the best diagnosis on your Internet connection, the Customer Care team may ask you to do something to allow your PC to access this specific modem model. These manipulations will allow you to take screenshots to send them to our technical team, since we cannot access them on our side. The screenshots will contain valuable information to enable us to serve you more quickly and efficiently. Without these, the resolution time is more complex and much longer,Few readers