Go to website
Everything about managing your account and services.
Is it possible to suspend my services for a few months?
Of Course! ☝️You can only do it one time every 12 months With the suspension, , unlike with a service change or a service cancellation. Furthermore, as soon as you'll need your oxio services again, you'll have the devices on hand! You'll just need to contact us so we can reactivate the service.
How does moving to a new place work?
All our clients can now schedule a move of their services directly from their client portal. No need to even contact us anymore! Go to the "Account Information" tab, and click on the "I'm moving" button." Once there, you'll simply need to indicate the following : Your new address; The date you will be leaving your current home; The date when you will be taking possession of your new home; Your availabilities for an appointment with a technician (if necessary). Isn't technolo
Unsubscribing / Cancellation of services: how do I stop my oxio services?
Looking to cancel your services? Reach out to our Customer Service Agents! Are you possibly looking for how to Suspend my services -or- Move my servicesinstead? 👉 :) For a cancellation, you will need to provide the following information: Desired cancellation date Yo
Changing my internet speed : What are the steps and delays?
To change your internet speed, log into your Client Portal! You will receive an automatic email (or text message, depending on your account preferences) indicating that the speed change is in function. Once the change is official, your billing will be automatically adjusted pro-rata.
I can’t log in to my oxio Client Portal
Check the email associated to your oxio account An access creation link has been sent to your email after you created your package online. Using the link in that email, you can access your client portal to then change your login credentials. If this operation doesn’t fix your issue, please reach out to a customer service agent via any of our platforms (Facebook Messenger, SMS or email). They will gladly help you enabl
How to manage my Client Portal password?
Just click on the “I forgot my password” link located below the “Log in” button on the Client Portal connection page. You forgot your Client Portal password or just want to change it? Go on the Client Portal connection page; Click on “I forgot my password” under the Log in button; Write the email address linked to your oxio account in the password reset field; Click on “Send a confirmation code” A verification code will be emailed to you. This code will be needed to be able to