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• How does moving to a new place work?

  All our clients can now schedule a move of their services directly from their client portal. No need to even contact us anymore! Go to the "Account Information" tab, and click on the "I'm moving" button." Once there, you'll simply need to indicate the following : Your new address; The date you will be leaving your current home; The date when you will be taking possession of your new home; Your availabilities for an appointment with a technician (if necessary). Isn't technoloSome readers

• How can I change my credit card into my oxio Client Portal?

  It’s quite easy! Follow these quick and easy steps: Connect to your Client Portal Go to the Billing tab Under you current balance, you can find Invoices and Payment Methods Click on Payment Methods Add, modify or remove payment methods from your account. ${colSome readers

• Can I suspend my account for a couple months? Can I reduce options to a minimum?

  Suspending an account We unfortunately cannot suspend an account for any length of time, but we do offer the option of suspending services so that your monthly rate is at the minimum for the duration of your choice. Please reach out to a customer service agent via any of our platforms (Facebook Messenger, SMS or email) to make adjustments to your account.Few readers

• I can’t log in to my oxio Client Portal

  Check the email associated to your oxio account An access creation link has been sent to your email after you created your package online. Using the link in that email, you can access your client portal to then change your login credentials. If this operation doesn’t fix your issue, please reach out to a customer service agent via any of our platforms (Facebook Messenger, SMS or email). They will gladly help you enablFew readers

• Changing my internet speed : What are the steps and delays?

  To change your internet speed, log into your Client Portal! You will receive an automatic email (or text message, depending on your account preferences) indicating that the speed change is in function. Once the change is official, your billing will be automatically adjusted pro-rata.Few readers