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• How can I add or change a payment method in my Client Portal?

  It’s quite easy! Follow these quick and easy steps: Connect to your Client Portal Go to the Billing tab Under you current balance, you can find Invoices and Payment Methods Click on Payment Methods You will see two buttons: Add a new Bank Account and Add a New Credit Card. Depending on the option chosen, you will then only have to fill in the fields indicated on the screen to add and save your payment method.Some readers

• How does moving to a new place work?

  All our clients can now schedule a move of their services directly from their client portal. No need to even contact us anymore! Go to the "Account Information" tab, and click on the "I'm moving" button." Once there, you'll simply need to indicate the following : Your new address; The date you will be leaving your current home; The date when you will be taking possession of your new home; Your availabilities for an appointment with a technician (if necessary). Isn't technoloSome readers

• Is it possible to suspend my services for a few months?

  Of Course! ☝️You can only do it once a year With the suspension, , unlike with a service change or a service cancellation. Furthermore, as soon as you'll need your oxio services again, you'll have the devices on hand! You'll just need to contact us so we can reactivate the service.Few readers

• I can’t log in to my oxio Client Portal

  Check the email associated to your oxio account An access creation link has been sent to your email after you created your package online. Using the link in that email, you can access your client portal to then change your login credentials. If this operation doesn’t fix your issue, please reach out to a customer service agent via any of our platforms (Facebook Messenger, SMS or email). They will gladly help you enablFew readers

• Changing my internet speed : What are the steps and delays?

  To change your internet speed, log into your Client Portal! You will receive an automatic email (or text message, depending on your account preferences) indicating that the speed change is in function. Once the change is official, your billing will be automatically adjusted pro-rata.Few readers