• Unsubscribing / Cancellation of services: how do I stop my oxio services?

  Looking to cancel your services? Reach out to our Customer Service Agents! Are you possibly looking for how to Suspend my services -or- Move my servicesinstead? 👉 :) For a cancellation, you will need to provide the following information: Desired cancellation date YoSome readers

• Is it possible to suspend my services for a few months?

  Of Course! ☝️You can only do it one time every 12 months With the suspension, , unlike with a service change or a service cancellation. Furthermore, as soon as you'll need your oxio services again, you'll have the devices on hand! You'll just need to contact us so we can reactivate the service.Some readers

• How does moving to a new place work?

  All our clients can now schedule a move of their services directly from their client portal. No need to even contact us anymore! Go to the "Account Information" tab, and click on the "I'm moving" button." Once there, you'll simply need to indicate the following : Your new address; The date you will be leaving your current home; The date when you will be taking possession of your new home; Your availabilities for an appointment with a technician (if necessary). Isn't technoloFew readers

• I can’t log in to my oxio Client Portal

  Check the email associated to your oxio account An access creation link has been sent to your email after you created your package online. Using the link in that email, you can access your client portal to then change your login credentials. If this operation doesn’t fix your issue, please reach out to a customer service agent via any of our platforms (Facebook Messenger, SMS or email). They will gladly help you enablFew readers

• How to manage my Client Portal password?

  Just click on the “I forgot my password” link located below the “Log in” button on the Client Portal connection page. You forgot your Client Portal password or just want to change it? Go on the Client Portal connection page; Click on “I forgot my password” under the Log in button; Write the email address linked to your oxio account in the password reset field; Click on “Send a confirmation code” A verification code will be emailed to you. This code will be needed to be able toFew readers

• How can I upgrade or downgrade my speed/plan?

  It’s quite easy! Follow these quick and easy steps: Connect to your Client Portal Go to the “My Bundles” tab Select the desired bundle Choose when you would like this to take place (ASAP or at a later date) Click “Confirm” Scroll to “Package Summary” and click “Save” ⚠️When you confirm the modification of your plan, you accept that your old plan may no longer be available or may no longer be offered under the same conditions thereaFew readers

• How to enable/disable automatic payments?

  It’s quite easy! Follow these quick and easy steps: Connect to your Client Portal Go to the Billing tab Under your current balance, you can find Invoices and Payment Methods Click on Payment Methods Check "ACTIVE" on/off If you are having trouble completing these steps, please reach out to our Customer Care team here!Few readers

• I would like to pay my balance. How can I do that?

  It’s quite easy! Follow these quick and easy steps: There are two ways to locate and settle an outstanding balance! FIRST Connect to your Client Portal BOOM! It’s right there! Click “Pay Balance Due" SECOND Connect to your Client Portal Go to the Billing tab Click “Pay Balance Due” If you are having trouble completing these steps, please reach out to our Customer Care team here! (https://oxio.Few readers