• How do I set up my home phone?

  Be on your way in two easy clicks! There are two ways to set up your residential phone: Once the modem and the router are properly connected to the Internet, connect the ATA device according to the guides provided in the box - or available here: https://oxio.ca/en/how-it-works; Plug your phone directly into the socket behind the ATA. You can also connect directly to a wall outlet to supply other outlets available in your home.Few readers

• How do I set up my landline voicemail and listen to my messages?

  It’s quite simple! Do note that, for most phones, the presence of voicemail messages is not indicated with a flashing light or intermitent tonality when the phone is picked up. If you wish, you can receive your voicemail by email! Simply contact our customer service and they will gladly activate the option for you. If you are at home: You must dial *”98” If you are away from home: Dial 1Few readers

• Do home phone services include long-distance and international calls?

  We have a couple options! The base phone plan offers unlimited long-distance calls across all of Canada (except Yukon and Northwest Territories). Long-distance calls to the United-States are available for $10 /month. Concerning telephone services that use the pay-per-minute system for long distance calls outside Canada (for example 10-10-710*) It isFew readers

• Will my alarm system function with oxio home phone services?

  We cannot guarantee proper alarm system functionality for all systems Most alarm systems are compatible with our telephone services, but it is imperative that you check with your equipment provider whether their services are compatible with IP telephony (VoIP). What isFew readers

• Star codes

  Here are the keys for each of the “star” services: *30 - Activate caller ID blocking at any time *31 - Disable caller ID blocking at any time *67 - Activate caller ID blocking for the next call *72 - Activate Call Forwarding *73 - Disable Call Forwarding *74 - Activate Call forwarding to Voicemail *75 - Deactivate Call forwarding to Voicemail *78 - Activate Do not disturb *79 - Disable Do not disturb *92 - Activate Call forwarding on no answer *93 - Disable Call Forwarding on No Answer *98 -Few readers

• Will my phone keep functioning even during an outage?

  During an outage, your phone services will be interupted. You may however buy a backup UPS-type battery to ensure functionality during an outage. What is a UPS-style battery? An Uninteruptible Power Supply (UPS) battery is a device that provides power even during an outage, as it is independent of the power grid. This type of apparatus can be purchased in most large scale electronics stores.Few readers

• Can my number be confidential?

  Of course! To make one confidential call, dial *67 before dialing the desired phone number. If you wish for all your calls to be confidential, simply reach out to a customer service agent via any of our platforms (Facebook, SMS, email or chat) and they will happily assist you in the process.Few readers

• Will my phone number be findable through Canada411 or the phone directory?

  Your phone number will not be given to directories Since oxio home phone uses VoIP, it will not be disclosed nor given away to sites like Canada411 or the Yellow Pages. Depending on your situation, your number may still appear on these media: color bababa ((go to the section concerning your situation)) You have a new phone number issued by oxio You transferred your number from your old provider to oxio 1️⃣ You have aFew readers

• What is IP Telephony?

  IP Telephony, also commonly referred to as Voice over IP (VoIP), is a method of transferring voices over Internet Protocols instead of through landlines. Voices and data are transferred from one phone to another similarly to instant messaging or email. Large telecommunications companies, like Bell and Vidéotron, have been using VoIP for years with great success! It keeps the customer experience as pleasant as before, but allows for easier maintenance for companies that use the service.Few readers

• Do you offer incoming call ID and call holding?

  Yes, we do! Both these functionalities are offered at no additional cost to you! A caller’s ID will be displayed after the second ring of a call. To pick up a call that is on hold, press the “flash” button on your phone once you’ve heard the first ring. The caller ID of your second caller will also appear on your phone’s display after the second ring.Few readers

• Can I forward my calls to a different phone number?

  Of course! Simply reach out to a customer service agent via any of our platforms (Facebook Messenger, SMS, or email) with the number you wish your calls to be forwarded to.Few readers

• Will my fax or apartment intercom function?

  Faxes do not function with our IP Phone services There are multiple online tools to send and receive faxes. We suggest exploring those avenues if this poses a problem. We cannot guarantee your intercom will function with our IP Phone servicesFew readers

• How many voice messages can the oxio voicemail contain?

  Voicemail comes with oxio phone service - at no extra cost, of course! You can store up to 160 minutes of messages, which corresponds approximatively to 10Mb of storage. It is not possible to increase this capacity. After one year, the messages are automatically deleted to make room for the next ones.Few readers

• Can I receive collect calls?

  It is not possible to receive collect calls with oxio VoIP telephony Setting up a system to receive and bill collect calls is expensive to implement, maintain and requires regulatory agreements. We want to keep our rates competitive, however adding this feature would make it more expensive. In order to bring the most value to our telephone service, we have focused our efforts on the most commonly used features. 🧘 In addition, it saves you from having a few surprises when you receive yourFew readers