• Why can’t I call Customer Care?

  We love the internet. A lot. When people who love the internet create an internet provider, we help our customers over the internet. Customers are our number one obsession, which is why we’re dedicated to offering the best possible customer support. That’s why we’re 100% digital. This means we don’t have a call centre or offer phone support (and never have). But why? 👉How this benefits you. You can simply send usFeatured

• How long does it take to get oxio internet?

  So, it depends on where (more specifically what province) you call home. Getting online with oxio internet can take anywhere from 7-14 days after signing up online. 🔎Why? As a TPIA provider, we have to abide by the activation request process set out by your province’s network provider. AKA, there’s a specific step-by-step we have to follow from the owner of the internet line to your home to get you hooked up to oxio. WeFeatured

• How do I move up my activation date?

  You may be wondering the following. 🤔Can’t you just flip a switch and turn my service on? Trust us, if we could, we would be more than happy to. Full transparency, as a TPIA provider, we don’t actually handle turning on a customer’s service. This is handled by the network provider who owns the line to your home. You can find out more about this here. Now that that’s out of the way, here’s what you CAN do to get activatedFeatured

• How do I reschedule my appointment?

  We get it. Things happen. Peeking at your calendar and suddenly remembering last minute it was your cat’s sweet 16 is completely understandable. 🐱 We got your back. First, make sure you have received confirmation from us of the initial appointment’s date + timeslot. This email will be from us at oxio with the subject line - Installation Appointment. Contact our Customer Care team with the following bits of info: a. 3 new dates of availability + preferred time of day for each (AMFeatured

• How do I contact a customer service agent?

  Get instant help without waiting on hold! Our customer service is always just a click away! We totally get it – contacting customer support can sometimes feel like an nerve-wracking adventure, just to get an answer to a straightforward question! But, at oxio, we're all about providing a seamless and chill support experience! If you're encountering a issue that needs fixing, got a question on your mind, or looking for some guidance about our services, our Customer Care team is alwayPopular

• I have received my oxio equipment! What’s next?

  Check your email! Before plugging in your equipment, you must wait for the activation of your services. We cannot activate your services remotely in advance. If a technician’s visit is scheduled: A date and time have been assigned to you and all relevant information can be found in the email received on the day of your initial package creation. Your presence for the appointment is mandatoryPopular

• When do I have to cancel my subscription to my previous internet provider?

  Here’s an easy way to check: Visit the “How it works” page and select all the answers that apply to you. Detailed information about the procedure will then be available!Some readers

• How do I activate the internet?

  It all depends on which type of installation you must do During package creation, the information you give us will determine the procedure to get your internet up and running. Note that we cannot activate your services remotely in advance. If you have a technician’s appointment to install the coaxial cable in your place of residence and to ensure the signal is optimal: An email has been sent to you with an appointment date and time. Consult this article (/en/article/can-mSome readers

• Will a technician come to install my oxio equipment?

  It’s quite simple! Visit the “How it works” page and select all the answers that apply to you. Detailed information about the procedure will then be available! When necessary, a technician’s appointment serves only to install the coaxial cable in your place of residence and to ensure the signal is optimal. With this visit, we make sure that you are ready to enjoy oxio services. If you already have a functioning coaxial cable with no security lock on it (mSome readers

• How long does it take to have internet after I’ve placed my order?

  Here’s an easy way to check: Visit the “How it works” page and select all the answers that apply to you. Detailed information about the procedure will then be available!Few readers

• How does the installation work?

  It’s quite simple! For details on the easy installation procedure, visit the page “How does it work?” on our website. By answering questions about your current provider, you can get a complete explanation of the way things unfold for your specific situation! Am I the one to install my oxio equipment? Our services are offered via self-installation, but: The installation process is easy to follow and our installation guide and videos (https:/Few readers

• Are there activation, installation or basic equipment fees?

  Good news! There is none of those! This is why oxio is the best choice when it comes to choosing a telecom provider! Even the coaxial cable installation appointment with a technician, if necessary, is free! All basic oxio equipment (modem and router) is also lent to you free of charge. Clear and concise guides for installation are provided with every shipment!Few readers

• Is your internet service stable?

  We are committed to providing you with a constant internet signal of your chosen speed while plugged directly in the modem. Furthermore, we provide without any additional fees a good quality router so you can use your connection with Wi-Fi on your devices, allowing you to have more mobility. However, like with all internet providers, the Wi-Fi signal could vary depending on your home surface area or the number of people using the Internet on your Wi-Fi. This is why we offer 2 different kFew readers

• Do you take care of the unsubscription from my current provider?

  It is the responsibility of every client to contact their provider to cancel their services. Visit the “How it works” page and select all the answers that apply to you. Detailed information about the procedure will then be available and you will know exactly when to cancel your previous subscription.Few readers

• Is it possible to have my appointment with the technician sooner?

  When you receive a confirmed date by email, this is the earliest date available for a technician to come to your home to check the coaxial wiring. Every request we submit for a technician requires approval by the wiring provider, as their technician are contracted by oxio for their services­. No other technicians can be brought on board, since the wiring infrastructure we operate on is owned by the wiring provider. When making a new request for an appointment, the previous one is deleted, meFew readers

• What do I do if my equipment doesn’t arrive in time for my appointment with a technician?

  No problem! You don’t need the equipment for the appointment. A technician’s appointment serves only to install the coaxial cable in your place of residence and to ensure the signal is optimal. With this visit, we make sure that you are ready to enjoy oxio services. If you already have a functioning coaxial cable that has a security lock on it (meaning that you can’t screw and unscrew it into equipment), the technician will take care of the lock and make sure you can use your coaxial cable frFew readers

• Can I keep my current home phone number?

  Yes you can! When signing up for oxio home phone services, there will be a section of the package creation form in which you can write your currency phone number. This way, we can port the number to our own services and ensure that you don’t have to change.Few readers

• 60-days guarantee

  Because we want your lousy experiences with previous providers to finally stop being associated to frustration, we established a money-back guarantee. 
 It is our ongoing mission to change up the world of telecommunications that has led us to this : a 60-day Satisfaction Guarantee policy. It's our very own way of further cementing our dedication to offering a great service like no other. Like our little excellence badge, if you will.
 Since 1st of May 2021, we replaced in Québec and Ontario oFew readers

• Can I keep an email address I have with my current provider?

  It depends on the provider! Some companies have policies that allow for email addresses to be used even without a subscription to the provider. You must contact your provider to get this information.Few readers

• Can I have your services at home?

  It’s easy to check! Visit the following page to access our package building tool. There, you will find a coverage verification. https://oxio.ca/en/package-creation/Few readers

• Can I transfer my services?

  Eligibility for Transfer Activation! If your provider uses cable lines and your services are active with one of the following providers: 1Tel, Acanac, Altima Telecom, B2B2C, Carry Telecom, CIK telecom, Diallog, Distributel, EBOX, EGC Telecom, Fido, Focus Telecom, GEMS telecom, Innsys, Ivc, Netfox, Odynet, Primus, Rogers, Rutexnet, Spectrum, start.ca, Sunwire, Teksavvy, Transat Telecom, Velcom, Vmedia, Worldline, WRS Web Solutions, and ZiD internet Congratulations! You are eligiblFew readers

• How can I upgrade my Eero's firmware?

  Upgrading Your Eero's Firmware So, you want to make sure your Eero 6 router stays updated? No problem at all! We're here to help you out. Let's explore the Eero app together and get your router up-to-date! Ready to get started? 🏃 How to Check for Firmware Updates It's super easy to see if your Eero 6 needs an update. Just follow these steps: Open the Eero app Go to Settings →Few readers

• What can I expect for a transfer activation?

  Here's what to expect! Before your transferFew readers

• Where can I find my account number?

  Have you ever needed to find your oxio account number, but didn't know where to look? Don't worry! Let's start by saying that account numbers are super important for managing and organizing client information. They help us keep track of all the necessary details related to your account. They come in handy for tasks like: Making sure we've got the right customerFew readers

• How do I cancel my oxio internet services?

  Breakups are never easy. ❤️Like any faithful partner, we’re here for you. We’re here to listen. We’re here to do what we can to make this work. Contact us directly if we can talk things out. Leaving home for just a while? We also offer a seasonal suspension option. Did another provider offer you a deal? At oxio, we’re all about fair and sustainable pricFew readers

• When will I get my activation date?

  Wondering why you haven't heard back from us? Check if you should have received confirmation of your oxio internet activation date by now.Few readers

• How can I add a referral code when signing up?

  Our referral program is simple and user-friendly, allowing you to easily add a referral code to your account during sign-up. Once you meet the referral conditions, your rewards will be automatically applied to your account. In this guide, we'll show you how to start earning with the oxio Referral Program. So, let's dive in and start earning together!Few readers