• Why can’t I call Customer Care?

  Learn why oxio offers support only via online chat and SMS. This digital approach means no phone queues, faster service, and more efficient troubleshooting.Featured

• How do I contact oxio customer service?

  Find oxio customer service hours & online contact options. Our friendly Customer Care (8am-7pm) & Tech Support (8am-10pm) teams are here 7 days a week to help.Popular

• I have received my oxio equipment! What’s next?

  Just got your oxio equipment? Check your email for activation details! Follow our simple steps for a smooth setup—whether a technician visit is required or not.Some readers

• How do I activate my oxio internet?

  Learn how to activate your oxio internet! Find steps for remote setup, technician appointments, and when to plug in your gear to get online quickly.Few readers

• Does a technician install my oxio equipment?

  Wondering about your oxio setup? Learn how easy self-installation is, what local technician appointments cover, and how to prepare for your activation day.Few readers

• How long does it take to get oxio internet?

  You might be eager to get new internet as soon as possible. Find out how long it takes to get online with oxio and when you’ll receive your equipment.Few readers

• How does the installation work?

  Setting up oxio is easy with our self-installation process! We’ll ensure your connection is optimal with our online guides. Get started hassle-free today!Few readers

• Is oxio internet stable?

  Get uninterrupted internet access for everything you love. Our award-winning network and top-tier routers ensure a reliable connection and stable speeds.Few readers

• How do I move up my activation date?

  If you’re eager to get your oxio internet up and online sooner, you can find out how to make this request if you have your equipment and an activation date.Few readers

• What is oxio’s 60-day guarantee?

  Switch to oxio with confidence! Our 60-day money-back guarantee lets you try our internet plans risk-free with no term contracts. Get the full details here.Few readers

• Does oxio have activation, shipping, or equipment fees?

  Get oxio internet without any hidden fees: $0 activation, shipping on us, and equipment rental included. Pay only your monthly bill with no price hikes.Few readers

• What do I do if my equipment doesn’t arrive in time for my appointment with a technician?

  Missing your equipment before your technician visit? No worries! The technician only activates your coaxial line—you can install your equipment once it arrives!Few readers

• How does a transfer activation work?

  Learn how oxio transfer activations work for Rogers coaxial lines. Switch internet providers seamlessly with minimal downtime by following our handy guide.Few readers

• Does oxio handle my old provider’s cancellation?

  Learn how to cancel your old internet provider when switching to oxio. Find tips on timing your cancellation, equipment returns, and avoiding service downtime.Few readers

• When will I get my activation date?

  Wondering why you haven't heard back from us? Check if you should have received confirmation of your oxio internet activation date by now.Few readers

• How do I reschedule my appointment?

  Once you have an appointment with a technician booked, you may be wondering how you can change the date or time. Find out how to make this request.Few readers

• Where can I find my account number?

  Locate your oxio account number effortlessly with this guide. Use it for quick verifications or when contacting our Customer Care team for assistance!Few readers

• Can I keep my email address from my previous internet provider?

  Find out if you can keep your old provider’s email address when switching ISPs, what fees apply, and why moving to a free email service is your best option.Few readers

• What happens when I use an oxio promo or referral code during checkout?

  Get 1 month of free internet with an oxio promo or referral code. Referral codes also reward the referrer after 3 months. All codes reward only 1 month free.Few readers

• Why is it taking so long to get an update on my request?

  Waiting for a technician or speed change? Learn how oxio works with network providers and how TPIA scheduling impacts the timing of your service updates.Few readers

• Does oxio offer First Nations tax exemption?

  oxio offers home internet First Nations tax exemption for eligible customers on recognized reserves. Apply with your SCIS card & required details. Learn more!Few readers

• How we use Multi-factor authentication (MFA) to protect your account.

  Learn how oxio uses Multi-factor authentication (MFA) to keep your account secure. Protect your data and verify your identity during Customer Care chats.Few readers

• Does oxio use refurbished equipment?

  Discover how oxio uses tested, refurbished equipment to cut e-waste. Learn about our strict quality standards and inventory assignment process today.Few readers

• What materials is oxio packaging made of?

  Learn what oxio packaging is made of. Our commitment to sustainability means our boxes and paper use recycled content and non-solvent, vegetable oil-based inks.Few readers

• How do I use an oxio referral or promo code when signing up?

  Learn how to apply a referral or promo code during checkout. Follow easy step-by-step instructions and troubleshoot common discount code issues.Few readers