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• How do I contact a customer service agent?

  Our customer service is 100% online! We can answer your questions entirely through our chat platform! Oxio’s customer service is 100% online, meaning that you can reach out to a customer service agent via any of our platforms (Facebook, SMS, email (bonjour@oxio.ca)). This gives our agents more flexibility and eliminates waiting times for you! Be on hold no more.Very popular

• I have received my oxio equipment! What’s next?

  Check your email! Before plugging in your equipment, you must wait for the activation of your services. We cannot activate your services remotely in advance. __ If a technician’s visit is scheduled: A date and time have been assigned to you and all relevant information can be found in the email received on the day of your initial package creation. Your presence for the appointment is mandatoryVery popular

• When do I have to cancel my subscription to my previous internet provider?

  Here’s an easy way to check: Visit the “How it works” page and select all the answers that apply to you. Detailed information about the procedure will then be available!Very popular

• Will a technician come to install my oxio equipment?

  It’s quite simple! Visit the “How it works” page and select all the answers that apply to you. Detailed information about the procedure will then be available! When necessary, a technician’s appointment serves only to install the coaxial cable in your place of residence and to ensure the signal is optimal. With this visit, we make sure that you are ready to enjoy oxio services. If you already have a functioning coaxial cable with no security lock on it (mPopular

• How do I activate the internet?

  It all depends on which type of installation you must do During package creation, the information you give us will determine the procedure to get your internet up and running. Note that we cannot activate your services remotely in advance. __ If you have a technician’s appointment to install the coaxial cable in your place of residence and to ensure the signal is optimal: An email has been sent to you with an appointment date and time. Consult [this article](/en/article/can-mPopular

• How long does it take to have internet after I’ve placed my order?

  Here’s an easy way to check: Visit the “How it works” page and select all the answers that apply to you. Detailed information about the procedure will then be available!Some readers

• Are there activation, installation or basic equipment fees?

  Good news! There is none of those! This is why oxio is the best choice when it comes to choosing a telecom provider! Even the coaxial cable installation appointment with a technician, if necessary, is free! All basic oxio equipment (modem and router) is also lent to you free of charge. Clear and concise guides for installation are provided with every shipment!Some readers

• Is your internet service stable?

  We are committed to providing you with a constant internet signal of your chosen speed while plugged directly in the modem. Furthermore, we provide without any additional fees a good quality router so you can use your connection with Wi-Fi on your devices, allowing you to have more mobility. However, like with all internet providers, the Wi-Fi signal could vary depending on your home surface area or the number of people using the Internet on your Wi-Fi. This is why we offer 2 different kSome readers

• How does the installation work?

  It’s quite simple! For details on the easy installation procedure, visit the page “How does it work?” on our website. By answering questions about your current provider, you can get a complete explanation of the way things unfold for your specific situation! Am I the one to install my oxio equipment? Our services are offered via self-installation, but: The installation process is easy to follow and our [installation guide and videos](https:/Some readers

• Do you take care of the unsubscription from my current provider?

  It is the responsibility of every client to contact their provider to cancel their services. Visit the “How it works” page and select all the answers that apply to you. Detailed information about the procedure will then be available and you will know exactly when to cancel your previous subscription.Some readers

• Can my appointment be any sooner?

  When you receive an appointment by email, know that it is the earliest available date Every request we submit for a technician requires approval by Videotron, as their technician are contracted by oxio for their services­. No other technicians can be brought on board, since the infrastructure we operate on is owned by Videotron. When making a new request for an appointment, the previous one is deleted, meaning that the second request’s date is automatically official. In the grand majority ofFew readers

• What do I do if my equipment doesn’t arrive in time for my appointment with a technician?

  No problem! You don’t need the equipment for the appointment. A technician’s appointment serves only to install the coaxial cable in your place of residence and to ensure the signal is optimal. With this visit, we make sure that you are ready to enjoy oxio services. If you already have a functioning coaxial cable that has a security lock on it (meaning that you can’t screw and unscrew it into equipment), the technician will take care of the lock and make sure you can use your coaxial cable frFew readers

• Can I keep my current home phone number?

  Yes you can! When signing up for oxio home phone services, there will be a section of the package creation form in which you can write your currency phone number. This way, we can port the number to our own services and ensure that you don’t have to change.Few readers

• When is my next bill date?

  It’s quite simple! The day your oxio services were activated becomes the date that, each month, your invoice will be sent to you.Few readers

• Can I have your services at home?

  It’s easy to check! Visit the following page to access our package building tool. There, you will find a coverage verification. https://oxio.ca/en/package-creation/Few readers

• Can I keep an email address I have with my current provider?

  It depends on the provider! Some companies have policies that allow for email addresses to be used even without a subscription to the provider. You must contact your provider to get this information.Few readers

• 60-days guarantee

  Because we want your lousy experiences with previous providers to finally stop being associated to frustration, we established a money-back guarantee. 
 It is our ongoing mission to change up the world of telecommunications that has led us to this : a 60-day Satisfaction Guarantee policy. It's our very own way of further cementing our dedication to offering a great service like no other. Like our little excellence badge, if you will.
 Since 1st of May 2021, we replaced in Québec and Ontario oFew readers

• Can I transfer my services?

  Eligibility for Transfer Activation! If your provider uses cable lines and your services are active with one of the following providers: 1Tel, Acanac, Altima Telecom, B2B2C, Carry Telecom, CIK telecom, Diallog, Distributel, EBOX, EGC Telecom, Fido, Focus Telecom, GEMS telecom, Innsys, Ivc, Netfox, Odynet, Primus, Rogers, Rutexnet, Spectrum, start.ca, Sunwire, Teksavvy, Transat Telecom, Velcom, Vmedia, Worldline, WRS Web Solutions, and ZiD internet Congratulations! You are eligiblFew readers

• What can I expect for a transfer activation?

  Here's what to expect! Before your transferFew readers

• How can I upgrade my Eero's firmware?

  How to make sure your Eero is always up-to-date It is not something we think about often, as many routers update their firmware automatically. The Eero 6 router that we provide is a little bit unique. Since there is an app with an easy-to-use interface, the user has greater flexibility over the settings they want to change. Getting familFew readers