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How do I move up my activation date?

You may be wondering the following.

🤔Can’t you just flip a switch and turn my service on?

Trust us, if we could, we would be more than happy to. Full transparency, as a TPIA provider, we don’t actually handle turning on a customer’s service. This is handled by the network provider who owns the line to your home. You can find out more about this here.

Now that that’s out of the way, here’s what you CAN do to get activated ASAP.

👉Make sure the following two steps are completed.

1) You have received your oxio equipment in the mail.

2) You received an email from us confirming your activation date.

Check✔️ Check✔️? Great! Almost there.

📱 Contact our Customer Care team and let us know the following:

3) Your confirmed method of activation (this will be in the confirmation email we sent you).
Technician appointment or remote transfer.

4) Three new dates + preferred time of day (AM, PM, or EVE) that you would like the services activated. You may also simply request ASAP.
*If your confirmed activation date is less than 48 hours away, you already have the soonest date available!

An oxio agent will then place the request with the network provider (this will be with either Videotron, Rogers, or Cogeco) and we’ll be in touch as soon as a new activation date has been confirmed.

Estimated turnaround times for confirmation of a new appointment/activation date are below:

Ontario - Rogers: 1-2 days.
Ontario - Cogeco: 2-3 business days.
QC - Videotron: 1-3 business days.
QC - Cogeco: 2-3 business days.
AB - Rogers: 2-5 business days.
SK - Rogers: 2-5 business days.
BC - Rogers: 2-5 business days.
MB - Rogers: 2-5 business days.

*Please note these are requests. Due to turnaround times by network providers or technician availability in your area, an earlier date cannot be guaranteed. In certain periods when there is high demand for installations, for example the moving period in Quebec, your new appointment may be later, without the possibility of returning to the previous date.

Updated on: 16/02/2024