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How do I contact a customer service agent?

Get instant help without waiting on hold! Our customer service is always just a click away!

We totally get it – contacting customer support can sometimes feel like an nerve-wracking adventure, just to get an answer to a straightforward question! But, at oxio, we're all about providing a seamless and chill support experience! If you're encountering a issue that needs fixing, got a question on your mind, or looking for some guidance about our services, our Customer Care team is always happy to help!

Now, let's explore the ways you can get in touch with our team!

Support Options:

First and foremost to find oxio internet's support page, just follow these simple and easy steps:

Open your preferred web browser and search the oxio internet website: 🚀
Once you're on the homepage, the top right corner of the page should include "Support" link!
You're now on the oxio internet support page, where you can find helpful articles, FAQs, and more!

Choose from the following methods to reach our Customer Care team:

Facebook Messenger: Chat with us in real-time on our official Facebook page, and we'll be there to help!
Instagram DMs: Slide into our DMs on Instagram for a quick, and informal way to get in touch!
Email at Shoot us an email with your concerns or questions.
SMS at 1-877-799-6033: Prefer texting? Send us an SMS, and we'll be more than happy to assist.
"Chat with us" feature on our help center: This feature is currently unavailable.

For our current oxio customers, we recommend reaching out via Facebook, SMS, Instagram, or email. This way, you'll stay in the loop with all the latest updates and notifications from our Customer Care team, anytime, anywhere! 🚀✨

Once you find the platform you are most comfortable with, stick to it so our team can easily keep track of your past experiences and deliver the best support possible! 🤘

Note: oxio does not offer mobile customer support

What to Expect with oxio Customer Support:

Our Customer Care team is always on standby, ready to assist you with:

Setting up your oxio account
Network issues
Troubleshooting problems
Tips to make your experience with oxio better
Friendly advice
We're here for you every day from 8AM to 10PM (including holidays, sometimes with modified hours). We should get back to all of our customers in a matter of minutes! Got an issue outside our operating hours? No worries! Shoot us a message, and we'll get back to you first thing in the morning to ensure you receive the help you need! ✨

Experiencing an Outage?

Don't panic – our Customer Care team will swoop in for the rescue! Just shoot us an SMS at 1 (877) 799-6033, kick back, and relax while we work our magic! We will keep you in the loop every step of the way! 🌟

Feel free to reach out to our team with any questions or concerns. We're always here to help! ☺

Updated on: 29/08/2023