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Is your internet service stable?

We are committed to providing you with a constant internet signal of your chosen speed while plugged directly in the modem.

Furthermore, we provide without any additional fees a good quality router so you can use your connection with Wi-Fi on your devices, allowing you to have more mobility.

However, like with all internet providers, the Wi-Fi signal could vary depending on your home surface area or the number of people using the Internet on your Wi-Fi.

This is why we offer 2 different kinds of routers:

Wi-Fi router SR905 (Only in Quebec - only with the residential phone service)

Ideal for a single floor home or up to 1500 square feet.

oxio can't provide a router with a wider range when you have phone services.
However, it's possible to connect a mesh router with multiple pods to one of the LAN ports of the router. This can extend the signal further in your home. Make sure that this mesh router is setup as Access Point AP to avoid any network address conflicts or connection problems.

Router eero 6 (First eero is without additional fees)

Ideal for a single floor home or up to 1500 square feet.

It's possible to add additional eeros to extend your mesh network! You can add up to 2 more eeros which come with renting fees.
2 eeros allow a coverage up to 3000 square feet.
3 eeros allow a coverage up to 5000 square feet.
*Prices for renting additional eeros are shown in our plan creation tool

If you need your own personal Wi-Fi router, you can obviously use it if you don't have our home phone service. Find all the details here!

⚠️Do not mix up our signal stability with the Wi-Fi signal coming from a router.

If you run a speed test, the only reliable result is the one obtained from a computer plugged directly in the modem with an ethernet cable.
To ensure the strongest signal and a good performance on your Wi-Fi network, make sure to place your router in an open space and near the center of your home. The router should not be placed inside a closet or cabinet or near some metal furniture which could affect the waves' range.

Want to know more?

Your internet service quality depends on 2 main factors: the last mile network and the backbone network.

* Last mile network: it's the internet link that's delivered to your home. We use the fibre and coax networks of Videotron, Rogers or Shaw. These networks have an excellent reputation regarding their stability a speed consistency.

* Backbone network: it's the network that interconnects all our customers to the Internet. We have our own 100% redundant optic fibre backbone network. We use exclusively "carrier class" hardware, such as Cisco and Juniper. Our backbone network reliability is comparable to the ones owned by Canada's major providers.

Updated on: 04/11/2021