What tools can I use to monitor my internet connection?
Use these handy diagnostic tools to check in on your internet connection!
Where do I check for major outages?
Check for any major outages using our Status page.
We’ll also provide updates about any issues with our oxio site and service.
Where do I check for localized outages?
To check for localized outages:
- Use one of the links below to visit Downdetector and see if others in your area are reporting issues with your network provider (the owner of the physical line to your home).
- If you’re unsure which provider this is, check with our Tech Support team and we’ll point you to the right place!
🟡 Videotron Downdetector.
Check for localized outages on the Videotron network.
🔴 Rogers Downdetector.
Check for localized outages on the Rogers network.
🔵 Cogeco Downdetector.
Check for localized outages on the Cogeco network.
How do I find my IP address?
Use the following link to find your IP address:
How do I test my internet speed?
Here are a few different options to accurately test your internet speed.
Option ❶: Wi-Fi app speed test.
If you’re using the oxio Wi-Fi pod or eero 6 router, simply open the corresponding app (oxio Wi-Fi or eero) and run the built-in speed test.
This measures the connection speed before it travels wirelessly, giving you a clear reading of the speed coming from your modem.
Option ❷: Direct-to-modem speed test.
Disconnect the ethernet cable from your router, and use it to connect a laptop, computer, or tablet directly to your modem (black box). On that connected device, run a speed test using speedtest.net.
This result will show the raw speed your modem is receiving from the line to your home.
Updated on: 29/10/2025