Can I suspend my oxio service?
With the oxio seasonal suspension option, you can pause your internet and put your billing on hold for up to 6 months at a time.
✔️ No need to return your equipment.
✔️ Less time to get your services reactivated.
✔️ Keep your monthly price the same as when you left it.
Prices sometimes change for new customers. If you were to cancel and decide to come back, the pricing and plan you initially had may no longer be available. A seasonal suspension ensures you can return with the same price and peace of mind.
Pricing is based on the cost the network provider for your area charges - aka, the owner of the internet line connected to your home.
Exceptions apply for certain locations in ON, such as the Thunder Bay and Rockland areas.*
If auto-payment is enabled, this amount will be charged to your card on file instantly upon making the request.
If auto-payment is disabled, this amount will be invoiced to your account and must be paid via your Client Portal before your start date.
🤔 Not sure which line is connected to your home? Contact Customer Care, and we can find out in under a minute.
Click here to get in touch with Customer Care and let us know the following:
Confirm your oxio account balance is at $0.
Start date of your seasonal suspension.
End date of your seasonal suspension (when you'd like your oxio service reactivated).
If a seasonal suspension is prolonged over the maximum 6 months, your oxio service will be cancelled, and equipment must be returned. Extensions may be granted under some circumstances. Additional suspension fees may apply.
Why would I do a seasonal suspension instead of cancelling?
✔️ No need to return your equipment.
✔️ Less time to get your services reactivated.
✔️ Keep your monthly price the same as when you left it.
Prices sometimes change for new customers. If you were to cancel and decide to come back, the pricing and plan you initially had may no longer be available. A seasonal suspension ensures you can return with the same price and peace of mind.
How much does it cost?
Pricing is based on the cost the network provider for your area charges - aka, the owner of the internet line connected to your home.
Exceptions apply for certain locations in ON, such as the Thunder Bay and Rockland areas.*If auto-payment is enabled, this amount will be charged to your card on file instantly upon making the request.
If auto-payment is disabled, this amount will be invoiced to your account and must be paid via your Client Portal before your start date.
🤔 Not sure which line is connected to your home? Contact Customer Care, and we can find out in under a minute.
I would like to do a seasonal suspension.
Click here to get in touch with Customer Care and let us know the following:
Confirm your oxio account balance is at $0.
Start date of your seasonal suspension.
End date of your seasonal suspension (when you'd like your oxio service reactivated).
If a seasonal suspension is prolonged over the maximum 6 months, your oxio service will be cancelled, and equipment must be returned. Extensions may be granted under some circumstances. Additional suspension fees may apply.
Updated on: 02/04/2025