Is it possible to suspend my services for a few months?
☝️You can only do it one time every 12 months
With the suspension, you will keep your current pricing, unlike with a service change or a service cancellation.
Furthermore, as soon as you'll need your oxio services again, you'll have the devices on hand! You'll just need to contact us so we can reactivate the service.
⚠️If you cancel or change your plan, you will need to pay the new pricing when you return (that's if the pricing changed while you weren't in need of the service).
⚠️We can't guarantee that the pricing will remain the same when you return if you change or cancel your services.
To take advantage of the suspension, your account must not have any balance due.
After that, suspension fees will be applied and must be paid before the beginning of the suspension.
You need to contact our customer service and say for which time period you wish to have the suspension.
Here is the current pricing for the services suspension:
In Ontario: $100
In other provinces: $30
The prices shown do not include applicable taxes.
The maximum duration of a suspension of services is 6 months. However, if you go over 6 months, your oxio services will be cancelled and you will need to return your equipment.
Updated on: 19/04/2023