What modems and routers do you use?
Here is the list of equipment we currently use:
For Canadian provinces where our services are available -except Quebec-, depending on the network:
R-C-S-E - Hitron CODA-45
R-S-C - Sercomm DM1000
R - Hitron CDA3-35 - is no longer available
For the province of Quebec, depending on the network:
V - Arris TM822G
V - C Sercomm DM1000 (V - only for customers with a 400 mbps connection)
C - Hitron CODA-45
V - Motorola SB6121 - is no longer available
V - Technicolor TC-4400-AM - is no longer available
V - Hitron CDA-RES - is no longer available
Clients that currently have a modem that is no longer available don't have to worry; we still offer support for the other models. If any changes to your modem are necessary, you will be sent a new model (as if for a new client), depending on the speed of the connection to your plan, as we do not keep the previous models in stock.
We lend the modem free of charge, and the one we lend you is essential to make our services work.
It is not possible to use your own modem, or the one you used with your previous provider, with oxio as the one's we supply are already included in our inventory as well as prepped for distribution at our warehouses.
All new oxio clients receive one eero 6
You can always use your own router. Visit the following page for additional information.
(Internet only, no home phone):
🌎 eero 6
The first eero 6 is provided to you free of charge with new subscriptions.
Estimated coverage: 1500 square feet.
You can add up to 2 additional eero 6 routers to extend your network even further by creating a wifi mesh. Rental fees apply.
Customization: Advanced (but only with the eero app.)
For more information about the eero 6, click this link.
Clients that currently have a router that isn't specified above need not worry; we still offer support for the other router. If any changes to your router are necessary, you will be sent a new model (as if for a new client). As we do not keep the previous models in stock.
If you currently have a SmartRG router and wish to exchange it for an eero 6, we can do that, but there are costs. Contact our customer service for more details.
📞 For clients with oxio home phone services (Quebec only)
The first eero 6 is loaned to you at no cost with new subscriptions.
To use the telephony service, we lend an ATA device Grandstream HT812.
⚠️Clients that currently have a router that isn't specified above need not worry; we still offer support for the other router. If any changes to your router are necessary, you will be sent a new model (as if for a new client). As we do not keep the previous models in stock.
Updated on: 17/10/2022