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What modems and routers does oxio use?

Our modems.


The modem you receive will depend on your province and region. Some modem models may not be available depending on which network footprint you’re on. While it’s possible they may be available in your region later, it’s not something we can guarantee.


👁️‍🗨️ All modems are CPE Vendor Certified and undergo rigorous testing by us to ensure optimal performance and reduce the likelihood of receiving defective equipment.


For Canadian provinces, excluding Quebec, where our services are available, we provide any of the following models:


  • Hitron Coda-45
  • Hitron-Coda-4589
  • Sercomm DM1000
  • Gemtek GT-DUO31
  • AccessPoint CBN CD8000
  • Hitron CDA3-35 - no longer available


For the province of Quebec, we provide any of the following models:


  • Arris TM822G
  • Sercomm DM1000
  • Hitron Coda-45
  • Hitron-Coda-4589
  • Gemtek GT-DUO31
  • AccessPoint CBN CD8000
  • Motorola SB6121 - no longer available
  • Technicolor TC-4400-AM - no longer available
  • Hitron CDA-RES - no longer available


We continue to support discontinued modem models. In the event a modem replacement is necessary, we’ll send you a new model that is compatible with your plan's speed, as older models are not kept in stock.


Can I use my own modem?


We can't use your personal modem or the one you had with your previous provider. For security reasons and to guarantee service quality, our services will only work with a modem we provide. This allows us to ensure every modem is approved and certified with the major network providers we partner with.


The best part? We lend you the modem for free, so there's no extra charge for the equipment.


Our routers.


Unlike with modems, oxio customers are free to use their own router if they wish. Check out our Help Centre article on using your own equipment for more info.


All oxio customers will receive one of the following routers from us: 


  • eero 6
  • oxio WiFi Pod


Don't worry if your router isn't on the list above, we still offer full support for it! If you ever need a replacement due to a technical issue, we'll send you a new model, just like we would for a new customer. We don't keep older models in stock, so you'll always get our latest equipment.


🚀 If you have a SmartRG router and want to upgrade, we can arrange that for you for a one-time-fee based on how long you’ve had it. Contact our Customer Care team for details on the costs.



eero 6.


  • Estimated coverage: 1500 square feet.
  • Customization: Advanced - eero app.


✅ Network insights.

✅ Parental controls.

✅ Ad-blocking.


  • Add up to 2 additional eero 6 routers to extend your Wi-Fi with mesh technology for whole-home coverage and eliminating dead spots. Rental fees apply.


This may be subject to change in the future as the manufacturer will stop producing new eero 6 routers. For customers wanting to extend their mesh network, there is a possibility we will replace the eero(s) with our oxio WiFi Pod(s).


oxio Wi-Fi pod.


  • Estimated coverage: 1500 square feet.
  • Customization: Advanced - oxio Wi-Fi App.


✅ Network insights.

✅ Parental controls.

✅ Ad-blocking.


  • Add up to 2 additional oxio Wi-Fi pods to extend your Wi-Fi with mesh technology for whole-home coverage and eliminating dead spots. Rental fees apply.

Updated on: 08/09/2025