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How does moving to a new place work?

All our clients can now schedule a move of their services directly from their client portal.

No need to even contact us anymore!

Go to the "Account Information" tab, and click on the "I'm moving" button." Once there, you'll simply need to indicate the following :

Your new address;
The date you will be leaving your current home;
The date when you will be taking possession of your new home;
Your availabilities for an appointment with a technician (if necessary).

Isn't technology wonderful? 😁

Have a good move!

Click here to log in to your Client Portal.

⚠️ Important information:

➥Move requests should be placed a minimum of 2 weeks in advance of your move-in date.
This is to ensure enough time so a remote or tech activation can be processed accordingly for the new address.
➥ A move can be scheduled up to 90 days beforehand.
➥ If there is more than 48h between the moment you leave your current home and enter your next home, your bill will be automatically put on hold so that you don't pay anything while you can't enjoy our services.
➥ For a move to be possible, your future address must also be serviceable by our infrastructure.

Updated on: 13/12/2023