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Can I keep my email address from my previous internet provider?

You’ll need to check with your previous provider, as each company has its own policy.


Some internet service providers (ISPs) allow you to keep your email address after you cancel your internet service. Sometimes for free, and sometimes for a small monthly fee. However, many providers deactivate email accounts once your service with them ends.


What should I do if I can’t keep my old email address?


If your previous provider doesn’t allow you to keep your email, we strongly recommend switching to a free, independent email provider such as:


  • Gmail (@gmail.com)
  • Outlook / Hotmail (@outlook.com)
  • Apple iCloud Mail (@icloud.com)
  • Yahoo Mail (@yahoo.com)


📧 Using a non-ISP email address means your email is tied to you, not your internet provider. You’ll never have to worry about losing your email address or updating your online accounts if you move or switch internet providers in the future.


Does oxio offer email addresses (i.e., @oxio.ca?)


No, oxio doesn’t provide email addresses or domain hosting to customers.


We focus on delivering reliable, straightforward internet service. By encouraging our customers to use independent email providers, we ensure you always retain full control and ownership of your personal email address.


Updated on: 15/09/2026