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How can I add or change a payment method in my Client Portal?

Want to add or change payment details with ease?


As an oxio customer, you can manage your account details through the Client Portal. Our Client Portal makes it a breeze to take control of your details and keep everything running smoothly. And updating your payment method? Piece of cake! With our step-by-step guide, you'll be adding or changing your payment info in no time! Let's dive in! 🚀




Step 1: Log in to Your Client Portal



Visit the oxio website at www.oxio.ca
Locate the "👤" button on the top right corner of the homepage
Enter your email address and password associated with your oxio account
Click on "Login" to access the Client Portal


Step 2: Access the Billing Section



Once you're in the Client Portal, locate the menu on the left side of the page
Click on "Billing" to expand the submenu
Select "Payment Method" from the list to access the payment method section


Step 3: Add a New Payment Method



Current payment methods are listed under the "Payment Method" section
To add a new payment method, click on the "Add a New Credit Card" or "Add a New Bank Account" button located at the bottom right of the page
Enter the necessary information to set up your new payment method, such as your credit/debit card details or bank account information
Enter the required information and decide whether you want to set up automatic payments. If not, simply uncheck the corresponding box
Click "Confirm" to add your new payment method to your account! 🚀

Visa and Mastercard are allowed, but no prepaid credit cards can be used! For more information on accepted payment methods, please visit: What are the accepted payment methods? 💵


Step 4: Delete an Existing Payment Method (Optional)



Find the payment method you want to remove from the list
Next to the payment method, you'll see a button labeled "X Delete"
Click on this option and the payment method will be removed from your account

Please note, having at least one payment method on file is mandatory


If you need further assistance or have any questions regarding changing or adding payment methods, please don't hesitate to contact our Customer Care team!



For more information on how you can reach out to our Customer Care team please visit: How do I contact a customer service agent?

Updated on: 05/06/2024