Because we want your lousy experiences with previous providers to finally stop being associated to frustration, we established a money-back guarantee.



It is our ongoing mission to change up the world of telecommunications that has led us to this : a 60-day Satisfaction Guarantee policy. It's our very own way of further cementing our dedication to offering a great service like no other. Like our little excellence badge, if you will.


Since 1st of May 2021, we replaced in Québec and Ontario our 30-day trial with this policy for all the Canada, so that you can subscribe to oxio completely stress-free. This policy was designed to give you ample time to try out our services, and to put your faith in us. As we are still offering a contract-less subscription system, getting a refund is very simple : just contact our customer service agents.


Modalities

All eligible refund requests submitted within the 60 days following the activation date of your services will be honored.

Duplication and/or Suspected Fraud. We reserve the right to refuse activation or suspend services or withdraw credits to a customer creating multiple accounts. Customer name, service address and other personal information may be used to link fraudulent accounts.

Note that, as per usual, all equipment return costs are on us and refunds are issued only following the equipment's reception. In the event of equipment not being sent back, fees will be charged. Accounts with an unpaid balance cannot benefit from this policy and only one refund is allowed per client.

Updated on: 26/04/2023