How do I contact oxio customer service?

When is support available?

Our friendly support teams are available 7 days a week during the following hours:

🤗 Customer Care: 8am - 7pm

For general questions or help with billing and account management.

🔧 Tech Support: 8am - 10pm

For any issues with your internet speed, connection, or stability—or if your installation isn't going as planned.

Hours are subject to change during holiday seasons.

What if I need help outside of these hours?

Feel free to continue browsing our Help Centre if you’re looking for quick answers. Otherwise, if you’ve got burning internet questions that can’t wait until morning, you can always ask our helpful overnight bot. They don’t bite.

What methods can I use to get in touch with an agent?

You’ve got us right where you want us. Online. AKA, you’ll never be put on hold.

Choose from one of the following options:

SMS - Drop us a text at 1 (877) 799-6033.
Live chat - Connect with us using our online chat.

☝️ Help us help you faster by sticking to only 1 contact method!

Updated on: 17/10/2025