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I would like to access my router’s settings.


How to get access to router settings?


First, you need to determine the model of your router. To do this, simply locate the label on it. There will be a model name, among the following choices:

  1. eero 6
  2. SmartRG SR400ac/SR905acv📝
  3. SmartRG SR516/SR616📝

(📝 These devices are delisted but still functional, however it is no longer possible to obtain them for any new oxio customer)

1️⃣ To access the management console of the eero 6 router:


You need to install the eero app on your smart phone or tablet.

Find the links on this page: https://eero.com/app


👉 The eero app requires iOS 15.0 or Android 7.0 and later, and your device must be Bluetooth 4.0 BLE enabled


Don't have a smart phone or tablet? No problem! Write to our customer service team once the router is connected to the modem. We will give you the information to connect to your WiFi 🙂

⚠️ It is not possible to access eero settings from a computer

**

2️⃣ To access the management console of the SR400ac or SR905acv router:


Visit http://192.168.1.1. Then try one of these following combinations and note which one is correct:


For routers with the latest update:

  • Username: oxio
  • Password: FL54cBHZs6


OR


For earlier software versions:

  • Username: user
  • Password: oxio


**

3️⃣ To access the management console of the SR516ac or SR616ac router:


As we need to create a username unique to you for these models, please contact a customer service agent via our different platforms (Facebook Messenger, SMS , or by email) to access it.


To learn more about how to change your password, or the name of your networks, this article [here](https://help.oxio.ca/en/article/can-i-change -the-name-or-password-of-my-wireless-networks-on-the-provided-routers-1lr3adn/) will come in handy!


**

For the SR400ac and SR905ac models :


Connect to the configuration interface by reaching http://192.168.1.1 in your favorite browser. Then, use one of those credentials and note the good one :


  • Username: user
  • Password: oxio


OR


  • Username: oxio
  • Password: FL54cBHZs6

**

For the SR516ac and SR616ac models :


Because we need to create a custom username/password combination for those models of routers, please reach out to a customer service agent via any of our platforms (Facebook, SMS or email) to be granted access to the settings.


To learn more about how to change your password, or the name of your networks, this article here will come in handy!

Updated on: 04/12/2024