Is oxio internet stable?

We’re always working to keep your speeds stable and your service reliable.

You deserve uninterrupted access to all the things you love online. Connecting with your people. Sharing the latest reels, recipes, and highlights. Or, just unwinding with a stream-a-thon and chill.

No matter what you use the internet for, it matters to us.

👇 Here are some key things to know:

oxio is a TPIA provider.

TPIA = Third Party Internet Access

For a full rundown on this, check out our blog article:

What the heck does TPIA mean?

What’s important to understand is that oxio internet service quality depends on 2 factors:

Last mile network.

This is the physical internet line that’s hooked up to your home.

We use the coaxial cable lines on the fibre infrastructures of Rogers, Videotron, and Cogeco to physically deliver our service across Canada. These networks have an excellent reputation regarding stability and speed consistency.

Backbone network.

This is the network that actually connects all of our customers to the internet.

We have our own 100% redundant fibre-optic backbone network, and exclusively use carrier class hardware, such as Cisco and Juniper, making our network reliability comparable to the ones owned by Canada’s major providers.

We like to let our work speak for itself, but sometimes a shiny award helps, too.

Reliable Wi-Fi starts with a reliable router.

oxio customers will have one of the following routers:

The eero 6 or an oxio Wi-Fi pod (Plume Superpod AC).

Some longtime oxio customers may have a SmartRG router which features similar capabilities.

These routers were carefully selected for their stable Wi-Fi capabilities and are designed to be “set-and-forget”, so you can enjoy all the things you love online without interruption.

WIth mesh Wi-Fi for whole home coverage, your online world is never tied down to just one room. 1 router is typically good for Wi-Fi coverage up to 1500 sq ft. And, if you have a larger home, you can add up to 3 routers to your plan for an additional monthly fee to get coverage up to 5000 sq ft!

Otherwise, you can always still use your own personal router with one of our oxio modems.

oxio pro tip!

🤔 Did you know some common items in your home may be interfering with your Wi-Fi signal? That’s right. Culprits like metal objects, mirrors, and even home appliances can block Wi-Fi from reaching the devices you need most.

Is your refrigerator running? Cause you better go keep it away from your router!

✅ Keep your signal strong by checking if your Wi-Fi router is placed in an open area away from any of these “Wi-Fi buzzkills”. And if not, try using a longer ethernet cable from your modem so it gives you more freedom on where to place your router.

How to test your actual network speeds.

It’s important to understand the difference between your actual home network speeds vs the speeds your devices receive over Wi-Fi.

When running an internet speed test, it’s always best to disconnect your router from the modem, and hardwire a device using an ethernet cable (of Cat5e technology or greater) directly to your modem. The speed test results of this will show you the speeds your home is receiving, and this should always be at or very close to your selected speed plan.

Another option is to use your eero or oxio Wi-Fi app, and run a speed test on the app itself with your router connected to the modem. This will indicate the speeds your router is receiving directly from the modem.

Otherwise, running a speed test on a device over Wi-Fi will not be reflective of the actual speeds your home is receiving. This will instead be impacted by factors such as the number of devices in your home using the Wi-Fi at the same time, distance to the router, or anything else that’s causing interference to the Wi-Fi signal.

Updated on: 02/09/2025