Do you have your own modem? This is not possible to use it on the oxio network.

It is not possible to use your own modem (or the one you used with your previous provider) since using a possibly already activated modem implies that it is confirmed inactive on the provider's lines before we can add it to our inventory, and it may take several business days following deactivation before we can add it to our inventory and then activate it. We want you to have your connection with us as soon as possible without there being any complications or delays!

Additionally, the line provider is responsible for certifying modems and we are limited to what they allow us on their network, with specific software versions.

Yes! Oxio internet services support personal routers

You can use your own router both as a main router and as a reach extender (or access point).

Were you looking for technical documentation instead? You can find all of that right* here.

Keep in mind

Customer service agents have much less information at their disposal when it comes to troubleshooting issues when you use your own router. Agents cannot help you configure parameters nor monitor your internet connection. Also note that no discount will be given to you if you use your own router since we lend oxio’s basic router for free.

As a main router

If you are not subscribed to oxio phone services, all you have to do is plug the Ethernet cable coming out of the modem into the WAN port on your own router and configure internet access via DHCP.

Oxio phone services

You will need to connect the ATA device to your router to one of your router's LAN ports.

Oxio TV services

If you are subscribed to oxio TV services, make sure that TV receivers connected over Wi-Fi are using an unsaturated band and channel.

npvr.public.oxio.ca

dcqc-tv1.public.oxio.ca

As a range extender (Access point)

Using your own router as a range extender or even as a mesh network access point for your oxio network is possible. There are crucial rules you must follow, however. Note that our agents cannot provide configuration support for any device that isn’t provided by oxio. Here are some tips to ensure your installation works :

Follow the installation guide included with the provided oxio equipment and plug in the modem and router. Then, you can plug in your own router or mesh system by connecting one of the four (4) LAN ports on the oxio router to the WAN port of your own router using an Ethernet cable;

Do not connect your devices to the oxio-xxxx/*oxio-xxxx-5G** Wi-Fi network. If your devices were already connected, make them forget the password of this network;

Do not name your own Wi-Fi network the same as the networks provided by the oxio router;

Do not deactivate the Wi-Fi networks of the oxio router if you are subscribed to oxio TV services. The TV receivers use these networks. If you have no TV services, consult this article for the procedure for deactivating networks;

You must deactivate the DHCP* functionality of your own router because it is handled by the oxio router. Having active DHCP on both routers would cause conflicts (and very possibly headaches).

Did you know?

DHCP (Dynamic Host Configuration Protocol) allows devices to automatically get IP addresses from a router, which simplifies network setup. For instance, the Oxio router uses DHCP to get a unique public IP address. It then assigns private IP addresses to connected devices within your home network using Network Address Translation (NAT).

This approach has several benefits:
Anonymity: Only the router’s public IP address is visible online.
Security: The router acts as a filter between the internet and your devices.
Efficiency: It conserves public IP addresses by using private ones for local devices.

Updated on: 27/11/2024