I have received my oxio equipment! What’s next?
Check your email!
Before plugging in your equipment, you must wait for the activation of your services.
We cannot activate your services remotely in advance.
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If a technician’s visit is scheduled:
- A date and time have been assigned to you and all relevant information can be found in the email received on the day of your initial package creation.
- Your presence for the appointment is mandatory and no phone call preceding the visit can be guaranteed! In the case where you are not present for your appointment, a new request will have to be submitted and your next appointment will be scheduled for a later date. Such delays are usually several days
After the technician’s visit:
- You may plug in your oxio equipment an hour after the technician has left. Use the instructions enclosed in the oxio equipment box for an easy installation!
Installation tutorial videos are also available.
If no technician’s visit is scheduled:
This situation is possible only in specific cases.
- If you already have a functioning coaxial cable with no security lock on it (meaning that you can screw and unscrew it into equipment easily), you may be eligible.
- If you were another Videotron services reseller’s client, an email explaining the procedure will be sent to you. It details the dates for which to ask for a disconnection. You will receive another email on the date of the activation of your services.
If this request hasn’t been made already, hurry up! Any wait may create delays and extend the period of time before you can enjoy oxio services. We always work to avoid this!
Updated on: 14/02/2025