Check your email!

Before plugging in your equipment, you must wait for the activation of your services.

We cannot activate your services remotely in advance.

If a technician’s visit is scheduled:

A date and time have been assigned to you and all relevant information can be found in the email received on the day of your initial package creation.
Keep in mind that the email may sometimes end up in the spam folder. Be wary.

Your presence for the appointment is mandatory and no phone call preceding the visit can be guaranteed! In the case where you are not present for your appointment, a new request will have to be submitted and your next appointment will be scheduled for a later date. Such delays are usually several days

It is possible that you receive your oxio equipment box before the technician’s visit. This is entirely normal, since equipment is shipped out the day after your package creation.

When given an appointment date, it is important to keep it, since it serves to install the coaxial cable in your place of residence and to ensure the signal is optimal. This way, the quality of your services can be at its best.

It is not possible to reschedule or cancel your appointment less than 24 hours before the due date. In the case where you are not present for your appointment, a new request will have to be submitted and your next appointment will be scheduled for a later date.

After the technician’s visit:

You may plug in your oxio equipment an hour after the technician has left. Use the instructions enclosed in the oxio equipment box for an easy installation!

Installation tutorial videos are also available.

If no technician’s visit is scheduled:

This situation is possible only in specific cases.
If you already have a functioning coaxial cable with no security lock on it (meaning that you can screw and unscrew it into equipment easily), you may be eligible.

Customers cannot “cheat” about the state of their current installation. Our provider has access to information such as current providers and much more. If an appointment is necessary, there is no getting around it.

If you were another Videotron services reseller’s client, an email explaining the procedure will be sent to you. It details the dates for which to ask for a disconnection. You will receive another email on the date of the activation of your services.

Keep in mind that both these emails may sometimes end up in the spam folder.

Keep in mind that for this transfer of services to work, you must contact your previous provider and inform them that you wish to be disconnected from their services for a specific date. If that is not done, no transfer can be performed. If possible, demand from your previous provider the request number for your disconnection (it will be written as REQ-1234567).

If this request hasn’t been made already, hurry up! Any wait may create delays and extend the period of time before you can enjoy oxio services. We always work to avoid this!

Updated on: 14/02/2025