[macOS] How to program a Static IP address to help technical support? (Hitron CODA-45 only - Ontario)
In order to allow us to make the best diagnosis on your Internet connection, the Customer Care team may ask you to do something to allow your PC to access this specific modem model.
These manipulations will allow you to take screenshots to send them to our technical team, since we cannot access them on our side.
The screenshots will contain valuable information to enable us to serve you more quickly and efficiently. Without these, the resolution time is more complex and much longer, despite us.
- Open 'System preferences';
- Select 'Network';
- Select your LAN interface (name can change depending on the mac);
- In the 'configure IPv4' select 'Manually';
- Complete as the following (DNS are normally 8.8.8.8 / 8.8.4.4):
- Save by clicking on 'Apply'
- Now disable your wifi, connect your mac to your modem with RJ45 cable;
- Open your browser and type 192.168.100.1 in the address bar;
- Thats it, you've just reached your modem, you can now take screenshots/pictures of each pages and send them to the CC;
Updated on: 17/01/2025