• How do I set up my home phone?

  There are two ways to set up your residential phone: Once the modem and the router are properly connected to the Internet, connect the ATA device according to the guides provided in the box - or available here: https://oxio.ca/en/how-it-works Plug your phone directly into the socket behind the ATA. You can also connect directly to a wallFew readers

• Will my phone number be findable through Canada411 or the phone directory?

  Your phone number will not be given to directories Since oxio home phone uses VoIP, it will not be disclosed nor given away to sites like Canada411 or the Yellow Pages. Depending on your situation, your number may still appear on these media: color bababa ((go to the section concerning your situation)) You have a new phone number issued by oxio You tranFew readers

• Do home phone services include long-distance and international calls?

  We have a couple options! The base phone plan offers unlimited long-distance calls across all of Canada (except Yukon and Northwest Territories). Long-distance calls to the United-States are available for $10 /month. Concerning telephone services that use the pay-per-minute system foFew readers

• How do I set up my landline voicemail and listen to my messages?

  It’s quite simple! Do note that, for most phones, the presence of voicemail messages is not indicated with a flashing light or intermitent tonality when the phone is picked up. If you wish, you can receive your voicemail by email! Simply contact our customer service and they will gladly activate the option for you. If you are at home: You must dial *”98”Few readers

• Can I keep my current home phone number?

  Yes you can! When signing up for oxio home phone services, there will be a section of the package creation form in which you can write your currency phone number. This way, we can port the number to our own services and ensure that you don’t have to change.Few readers

• Star codes

  Here are the keys for each of the “star” services: *30 - Activate caller ID blocking at any time *31 - Disable caller ID blocking at any time *67 - Activate caller ID blocking for the next call *72 - Activate Call Forwarding *73 - Disable Call Forwarding *74 - Activate Call forwarding to Voicemail *75 - Deactivate Call forwarding to Voicemail *78 - Activate Do not disturb *79 - Disable Do not disturb *92 - Activate CaFew readers

• Will my alarm system function with oxio home phone services?

  We cannot guarantee proper alarm system functionality for all systems Most alarm systems are compatible with our telephone services, but it is imperative that you check with your equipment provider whether their services are compatible with IP telephony (VoIP).Few readers

• Will my phone keep functioning even during an outage?

  During an outage, your phone services will be interupted. 2 options are available to you to avoid missing calls: 1. You may however buy a backup UPS-type battery to ensure functionality during an outage.Few readers

• Can my number be confidential?

  Of course! To make one confidential call, dial *67 before dialing the desired phone number. If you wish for all your calls to be confidential, simply reach out to a customer service agent via any of our platforms (Facebook, SMS, email or chat) and they will happily assist you in the process.Few readers

• Do you offer incoming call ID and call holding?

  Yes, we do! Both these functionalities are offered at no additional cost to you! A caller’s ID will be displayed after the second ring of a call. To pick up a call that is on hold, press the “flash” button on your phone once you’ve heard the first ring. The caller ID of your second caller will also appear on your phone’s display after the second ring.Few readers

• Can I forward my calls to a different phone number?

  Of course! Simply reach out to a customer service agent via any of our platforms (Facebook Messenger, SMS, or email) with the number you wish your calls to be forwarded to.Few readers

• 9-8-8 is coming to oxio

  9-8-8 is coming to oxioFew readers

• Will my fax or apartment intercom function?

  Faxes do not function with our IP Phone services There are multiple online tools to send and receive faxes. We suggest exploring those avenues if this poses a problem. We cannot guarantee your intercom will function with our IP Phone servicesFew readers

• How many voice messages can the oxio voicemail contain?

  Voicemail comes with oxio phone service - at no extra cost, of course! You can store up to 160 minutes of messages, which corresponds approximatively to 10Mb of storage. It is not possible to increase this capacity. After one year, the messages are automatically deleted to make room for the next ones.Few readers

• Can I receive collect calls?

  It is not possible to receive collect calls with oxio VoIP telephony Setting up a system to receive and bill collect calls is expensive to implement, maintain and requires regulatory agreements. We want to keep our rates competitive, however adding this feature would make it more expensive. In order to bring the most value to our telephone service, we have focused our efforts on the most commonly used features. 🧘Few readers