• What channels do you offer and how do I choose the ones I want?

  To see this list sorted by category and with logos, follow this link If you wish to change the channels in your plan, log in to your client portal and go to the My Package tab. Don’t forget to save your changes! Channels and their related informationFew readers

• How to have my remote control my TV.

  You can fairly easily program your oxio remote so that it can interact directly with any somewhat recent TV set. The buttons used to interact with your TV are the blue ones at the top of the remote (2 and 12) as well as the power button (1). A schematic with numbered buttons is available further down this page.Few readers

• Can I install additional apps on my TV receiver?

  It is not possible to install additional apps on the TV receiver Our device has a limited TV Android version that does not allow this option. The only app available on our receiver is Stingray (free version managed by Stingray)Few readers

• Are oxio TV receivers wireless?

  TV receivers can be used both with a network cable or a Wi-Fi network Wireless TV means that you can watch TV using your internet! No need for TV cables anymore. The receiver does need to be connected to your TV with an HDMI cable and to a power outlet. The oxio TV receiver uses the Wi-Fi dispensed by the oxio router, meaning you can use your TV receiver from anywhere in your place of residence. We recommend connecting the receiver to the 5GHz Wi-Fi to ensure the best possible transmissionFew readers

• What are the audio/video outputs of the TV receiver?

  Oxio TV receivers have the following ports: HDMI port with 1080p support 3.5mm composite port One USB 2.0 and one USB 3.0 port You canFew readers

• How can I manage my recordings (deleting, programming, watching)?

  This guide will walk you through the different options pertaining to your recorded TV content! How to program aFew readers

• Should I turn off my TV receiver when it’s not in use?

  That is a good thought, but it is not necessary! Since TV receivers use up bandwidth even when not being used, you can turn off the receiver to free up more bandwidth for your other devices! If no buttons are pressed on the remote, the receiver will automatically enter sleep mode after 2 and a half hours.Few readers

• Can I increase the recording storage capacity for my TV receiver?

  Yes, you can! You can add 100 hours of additional storage capacity to our base offer of 100 hours for $10/month. Simply contact us via our different platforms (Facebook Messenger, text, or email) to add this option to your account. Is it possible to use an external hard drive to keep recordings? We are still currently developing and testing this option actively, and we still cannot offer full support.Few readers

• Are there other compatible remotes for my TV receiver?

  There are 3 methods to navigate our TV receiver If the included remote control doesn't suit your needs, you can try one of the three other methods listed below. 1. The Logitech Harmony remote To program your Harmony remote, choose the following information: Marque: LS3 Modèle: SLK1 2. Using a mouseFew readers

• How do I change the channels in my plan?

  It’s quick and easy! If you wish to change the channels in your plan, log in to your client portal and go to the My bundles tab. Don’t forget to save your changes!Few readers

• Can I record TV shows?

  All of our TV receivers offer recording functionalities You can record 100 hours of High Definition TV and can record on as much as 6 shows simultaneously. All recordings are shared between all of your oxio TV receivers through the cloud. Also available: Can I increase the recording storage capacity for my TV receiver?Few readers

• What is a Premium Bundle?

  A Premium Bundle is... 1. A selection of channels for movie or sports fans! 2. A channel package that must be purchased as a whole. Here is a quick glance at our premium bundles! Information is advisory - An up to date list can be found in the package creation tool or at https://oxio.ca/en/television/. Also available - List of all availablFew readers

• How do I delete a Wi-Fi network from my TV receiver?

  It’s quite simple! From the menu screen (the oxio playing cards) use the Up Arrow button on your remote to access the “Settings” tab and press OK. Press OK when “Network and Internet” is selected. Using the Down Arrow button, navigate until you find the network you wish to delete and press OK. In the menu that pops up, navigate downwards until you reach the “Delete this network” option and press OK.Few readers

• Can I use my TV receiver with someone else’s wifi?

  No. You can use your receiver only with your own oxio internet service.Few readers

• What is the available music on the Stingray app?

  Here is the list of the available musical choicesFew readers

• Do you offer catch-up TV, rewinding and video on demand?

  Our service includes Replay across multiple channels This function allows you to restart an episode or a movie in progress from the beginning. Look for this icon at the top of your screen in the schedule guide:Few readers

• How many TV receivers can I have at home?

  It all depends on the internet speed of your plan! 15 Mbit/s plan: 1 receiver 30 Mbit/s plan: 2 receivers 60 Mbit/s plan: 3 receivers 120 Mbit/s plan: 4 receiversFew readers

• My TV receiver’s sound is maxed out, but it’s still not loud enough. What to do?

  All you need to do is turn up the volume directly on your TV if you wish to use the volume control buttons at the center of your oxio remote. You prefer using your TV’s volume control? Simply turn up the receiver’s volume to the maximum and use the blue volume control buttons at the top of your oxio remote! Note that you must program these to function correctly. Here is the link to do so.Few readers

• Can I only take the TV package without the internet?

  No, sorry! Our TV service is dependent upon our internet service. It is mandatory to use oxio internet services to have access to oxio TV services!Few readers

• What is the maximal duration of a recording?

  At most, you can record six consecutive hours for a single recording.Few readers

• Why can’t I select the sports channels for my package?

  Sports channels are part of a premium bundle These channels can be accessed through the purchase of one of our premium bundles For example: You can choose to subscribe to the Basic TV package and add the Sports Plus bundle. This way, you have access to multiple sports channels without adding specialty channels to your plan.Few readers

• [TV] Does oxio Block IPTVs?

  You've paid for an IPTV (Internet TV service), and it's not working when connected to your oxio network? oxio does not block in any way the use of IPTV, but it's impossible to guarantee that your IPTV service will work on our network. In reality, if your IPTV refuses to connect, the first thing to do should be to contact their technical support so that they can help you with its connectFew readers

• [TV] New TV skin

  Here are the changes to the TV services, even the best can be better! Home Screen The home screen has been redesigned to be cleaner and more efficient. - : Display the TV Guide and live TV. (1) - : Watch and manage recorded shows. (2) - : Access to the music service.(3) - coFew readers

• My TV service is not working, what should I do?

  If you’re using Wi-Fi with your receiver Make sure the internet is working on another device. ❌If not, proceed to a complete network equipment restart ✅ If yes, continue with step 2 👇 Is the Uh-oh! Screen only appearing on a specific channel?   ✅If yes, please contact our support. ❌ If no, continue to step 3 👇 Ensure your receiver is correctly plFew readers

• Wi-fi Television Service Limitations

  The "wireless TV" function means that the channel signal does not require a cable connected to the receiver in order to be routed. The receiver must still be connected to an electrical outlet and to your TV via an HDMI cable. The wireless TV function uses the Wi-Fi network provided by our router. In order for you to get the best experience, the Wi-Fi signal must be strong enough. In general, the closer the receiver is to the router, the stronger the signal. Several other factors can influence tFew readers