• 9-8-8 is coming to oxio

  9-8-8 is coming to oxioFeatured

• What channels do you offer and how do I choose the ones I want?

  To see this list sorted by category and with logos, follow this link If you wish to change the channels in your plan, log in to your client portal and go to the My Package tab. Don’t forget to save your changes!Few readers

• How do I set up my home phone?

  Be on your way in two easy clicks! There are two ways to set up your residential phone: Once the modem and the router are properly connected to the Internet, connect the ATA device according to the guides provided in the box - or available here: https://oxio.ca/en/how-it-works Plug your phone directly into the socket behind the ATA. You can also connect directly to a wallFew readers

• How to have my remote control my TV.

  You can fairly easily program your oxio remote so that it can interact directly with any somewhat recent TV set. The buttons used to interact with your TV are the blue ones at the top of the remote (2 and 12) as well as the power button (1). A schematic with numbered buttons is available further down this page.Few readers

• How do I set up my landline voicemail and listen to my messages?

  It’s quite simple! Do note that, for most phones, the presence of voicemail messages is not indicated with a flashing light or intermitent tonality when the phone is picked up. If you wish, you can receive your voicemail by email! Simply contact our customer service and they will gladly activate the option for you. If you are at home: You must dial *”98”Few readers

• Are oxio TV receivers wireless?

  TV receivers can be used both with a network cable or a Wi-Fi network Wireless TV means that you can watch TV using your internet! No need for TV cables anymore. The receiver does need to be connected to your TV with an HDMI cable and to a power outlet. The oxio TV receiver uses the Wi-Fi dispensed by the oxio router, meaning you can use your TV receiver from anywhere in your place of residence. We recommend connecting the rFew readers

• Do home phone services include long-distance and international calls?

  We have a couple options! The base phone plan offers unlimited long-distance calls across all of Canada (except Yukon and Northwest Territories). Long-distance calls to the United-States are available for $10 /month. Concerning telephone services that use the pay-per-minute system foFew readers

• Can I install additional apps on my TV receiver?

  It is not possible to install additional apps on the TV receiver Our device has a limited TV Android version that does not allow this option. The only app available on our receiver is Stingray (free version managed by Stingray)Few readers

• How can I manage my recordings (deleting, programming, watching)?

  This guide will walk you through the different options pertaining to your recorded TV content!Few readers

• Will my phone number be findable through Canada411 or the phone directory?

  Your phone number will not be given to directories Since oxio home phone uses VoIP, it will not be disclosed nor given away to sites like Canada411 or the Yellow Pages. Depending on your situation, your number may still appear on these media: color bababa ((go to the section concerning your situation)) You have a new phone number issued by oxio You tranFew readers

• Should I turn off my TV receiver when it’s not in use?

  That is a good thought, but it is not necessary! Since TV receivers use up bandwidth even when not being used, you can turn off the receiver to free up more bandwidth for your other devices! If no buttons are pressed on the remote, the receiver will automatically enter sleep mode after 2 and a half hours.Few readers

• Can I keep my current home phone number?

  Yes you can! When signing up for oxio home phone services, there will be a section of the package creation form in which you can write your currency phone number. This way, we can port the number to our own services and ensure that you don’t have to change.Few readers

• What are the audio/video outputs of the TV receiver?

  Oxio TV receivers have the following ports: HDMI port with 1080p support 3.5mm composite port One USB 2.0 and one USB 3.0 portFew readers

• Are there other compatible remotes for my TV receiver?

  There are 3 methods to navigate our TV receiver If the included remote control doesn't suit your needs, you can try one of the three other methods listed below. 1. The Logitech Harmony remote To program your Harmony remote, choose the following information: Marque: LS3 Modèle: SLK1Few readers

• How do I change the channels in my plan?

  It’s quick and easy! If you wish to change the channels in your plan, log in to your client portal and go to the My bundles tab. Don’t forget to save your changes!Few readers

• Star codes

  Here are the keys for each of the “star” services: *30 - Activate caller ID blocking at any time *31 - Disable caller ID blocking at any time *67 - Activate caller ID blocking for the next call *72 - Activate Call Forwarding *73 - Disable Call Forwarding *74 - Activate Call forwarding to Voicemail *75 - Deactivate Call forwarding to Voicemail *78 - Activate Do not disturb *79 - Disable Do not disturb *92 - Activate CaFew readers

• What is a Premium Bundle?

  A Premium Bundle is... 1. A selection of channels for movie or sports fans! 2. A channel package that must be purchased as a whole. Here is a quick glance at our premium bundles! Information is advisory - An up to date list can be found in the package creation tool or at htFew readers

• Will my alarm system function with oxio home phone services?

  We cannot guarantee proper alarm system functionality for all systems Most alarm systems are compatible with our telephone services, but it is imperative that you check with your equipment provider whether their services are compatible with IP telephony (VoIP).Few readers

• How do I delete a Wi-Fi network from my TV receiver?

  It’s quite simple! From the menu screen (the oxio playing cards) use the Up Arrow button on your remote to access the “Settings” tab and press OK. Press OK when “Network and Internet” is selected. Using the Down Arrow button, navigate until you find the network you wish to delete and press OK. In the menu that pops up, navigate downwards until you reach the “Delete this network” option and press OK.Few readers

• Will my phone keep functioning even during an outage?

  During an outage, your phone services will be interupted. 2 options are available to you to avoid missing calls: 1. You may however buy a backup UPS-type battery to ensure functionality during an outage.Few readers

• Can my number be confidential?

  Of course! To make one confidential call, dial *67 before dialing the desired phone number. If you wish for all your calls to be confidential, simply reach out to a customer service agent via any of our platforms (Facebook, SMS, email or chat) and they will happily assist you in the process.Few readers

• Can I use my TV receiver with someone else’s wifi?

  No. You can use your receiver only with your own oxio internet service.Few readers

• What is the available music on the Stingray app?

  Here is the list of the available musical choicesFew readers

• How many TV receivers can I have at home?

  It all depends on the internet speed of your plan! 15 Mbit/s plan: 1 receiver 30 Mbit/s plan: 2 receivers 60 Mbit/s plan: 3 receivers 120 Mbit/s plan: 4 receiversFew readers

• Can I forward my calls to a different phone number?

  Of course! Simply reach out to a customer service agent via any of our platforms (Facebook Messenger, SMS, or email) with the number you wish your calls to be forwarded to.Few readers

• Do you offer catch-up TV, rewinding and video on demand?

  Our service includes Replay across multiple channels This function allows you to restart an episode or a movie in progress from the beginning. Look for this icon at the top of your screen in the schedule guide:Few readers

• Do you offer incoming call ID and call holding?

  Yes, we do! Both these functionalities are offered at no additional cost to you! A caller’s ID will be displayed after the second ring of a call. To pick up a call that is on hold, press the “flash” button on your phone once you’ve heard the first ring. The caller ID of your second caller will also appear on your phone’s display after the second ring.Few readers

• My TV receiver’s sound is maxed out, but it’s still not loud enough. What to do?

  All you need to do is turn up the volume directly on your TV if you wish to use the volume control buttons at the center of your oxio remote. You prefer using your TV’s volume control? Simply turn up the receiver’s volume to the maximum and use the blue volume control buttons at the top of your oxio remote! Note that you must program these to function correctly. Here is the link (/en/article/how-to-have-my-remote-coFew readers

• [TV] Discover the interface of our TV service

  The oxio TV service is simple and user-friendly: here's a guided tour of the main functions Home Screen The home screen is designed to be clean and efficient. - : Display the TV Guide and live TV. (1) - : Watch and manage recorded shows. (2) - cFew readers

• Can I only take the TV package without the internet?

  No, sorry! Our TV service is dependent upon our internet service. It is mandatory to use oxio internet services to have access to oxio TV services!Few readers

• Why can’t I select the sports channels for my package?

  Sports channels are part of a premium bundle These channels can be accessed through the purchase of one of our premium bundles For example: You can choose to subscribe to the Basic TV package and add the Sports Plus bundle. This way, you have access to multiple sports channelFew readers

• Will my fax or apartment intercom function?

  Faxes do not function with our IP Phone services There are multiple online tools to send and receive faxes. We suggest exploring those avenues if this poses a problem. We cannot guarantee your intercom will function with our IP Phone servicesFew readers

• My TV service is not working, what should I do?

  If you’re using Wi-Fi with your receiver Make sure the internet is working on another device. ❌If not, proceed to a complete network equipment restart ✅ If yes, continue with step 2 👇 Is the Uh-oh! Screen only appearing on a specific channel?   ✅If yes, please contact our support. ❌Few readers

• How many voice messages can the oxio voicemail contain?

  Voicemail comes with oxio phone service - at no extra cost, of course! You can store up to 160 minutes of messages, which corresponds approximatively to 10Mb of storage. It is not possible to increase this capacity. After one year, the messages are automatically deleted to make room for the next ones.Few readers

• Wi-fi Television Service Limitations

  The "wireless TV" function means that the channel signal does not require a cable connected to the receiver in order to be routed. The receiver must still be connected to an electrical outlet and to your TV via an HDMI cable. The wireless TV function uses the Wi-Fi network provided by our router. In order for you to get the best experience, the Wi-Fi signal must be strong enough. In general, the closer the receiver is to the rFew readers

• Can I receive collect calls?

  It is not possible to receive collect calls with oxio VoIP telephony Setting up a system to receive and bill collect calls is expensive to implement, maintain and requires regulatory agreements. We want to keep our rates competitive, however adding this feature would make it more expensive. In order to bring the most value to our telephone service, we have focused our efforts on the most commonly used features. 🧘Few readers

• [TV] Meteomedia

  No need to know the weather forecast: It's always sunny at oxio! 😎 All jokes aside, to know the weather, Meteomedia has always been a good reference for your daily activities! The channel signal is simply the same for all oxioTV customers! On this channel, you will seeFew readers