• How to install the modem and router.

  Setting up your oxio internet? Follow our simple steps for an easy installation. Need help? Our support team is ready to assist via chat, email, or SMS!Featured

• My internet stopped working.

  Internet not working? Stay calm. Identify your internet issue with easy troubleshooting steps, from checking modem lights to performing a factory reset.Featured

• What should I do if my equipment isn't working on the first try?

  Internet not working on your first try? This troubleshooting guide will help you get online by checking your modem lights and router setup for common issues.Featured

• Setting up your Eero network.

  Learn how to set up your Eero network with this simple guide. From unboxing to connecting devices, we'll walk you through every step of the process. Get connected quickly and easily!Featured

• What modems and routers does oxio use?

  Discover the modems and routers oxio provides for seamless service. Learn about our free equipment, what models we use, and what features they support.Popular

• How do I access my router settings?

  Learn how to access your oxio router settings. This guide provides easy-to-follow instructions for the oxio WiFi Pod, eero 6, and SmartRG router models.Popular

• Can I use my own modem? Or my own router?

  Wondering if you can use your own modem or router with oxio? Modems aren't supported, but personal routers are. Learn the setup rules and key considerations!Popular

• What internet speed do I need?

  Not sure what internet speed you need? Find the perfect fit for your lifestyle with oxio. Upgrade or switch speeds easily—because your needs may change!Popular

• Diagnostic tools

  Discover tools to monitor your internet connection, troubleshoot issues, and check for outages. Follow step-by-step guidance for accurate diagnostics and fixes!Popular

• eero Plus: what is it and how does it work?

  Curious about eero Plus? Enjoy advanced features like VPN, password management, and malware protection for only $8/mo. Contact us to start a new subscription!Some readers

• What things should I consider with oxio’s higher internet speeds?

  Maximize your oxio internet speed! Learn why a wired connection is better than Wi-Fi for top performance, and what gear you need to get the most from your plan.Some readers

• Does oxio internet use fibre?

  Does oxio internet use fibre? We use a fibre-powered, FTTN network that combines both fibre optic and coaxial cable for a fast and stable internet connection.Some readers

• What’s the difference between 2.4GHz and 5GHz Wi-Fi?

  Understand the differences between 2.4GHz and 5GHz Wi-Fi, their range, and bandwidth. Learn which frequency to use for optimal speed and connectivity at home!Few readers

• Can I activate WPS on my router?

  The WPS feature has known security risks, so it isn't available on all oxio routers. This guide will show you how to activate it on supported older models.Few readers

• How can I configure static IP addresses for my devices on your routers?

  Need help assigning static IPs to your devices? Follow this advanced user guide for configuring static IP addresses on oxio routers step by step!Few readers

• Modem Replacement Guide

  Got your new modem? Our guide simplifies setup—from disconnecting the old modem to testing your new connection. Need help? Our Customer Care is ready to assist!Few readers

• How do I change my Wi-Fi name and password?

  Refresh your Wi-Fi name (SSID) & password to keep your network secure and ward off freeloaders. Learn how to update your home network in just a few quick taps.Few readers

• How can I open or redirect TCP or UDP ports on your routers?

  Learn how to open or redirect TCP/UDP ports on oxio routers with this guide. Designed for advanced users, follow instructions carefully to avoid issues.Few readers

• How do I check for speed issues with my internet?

  With a couple of quick and easy steps, you can easily figure out if there are any internet speed issues to your home, or if it’s simply a specific device.Few readers

• Does oxio offer static public IP addresses?

  oxio does not offer static public IP addresses. Learn more about what they are, why someone would want one, and why dynamic IPs are better for security.Few readers

• How do I update my router’s firmware?

  Keep your oxio home Wi-Fi secure and reliable. Learn how to update your eero and oxio Wi-Fi pod firmware for a smoother, more stable network experience.Few readers

• Does oxio block any traffic or ports?

  Your security matters to us. That’s why we block inbound SNMP and SMTP traffic to protect against vulnerabilities. All other ports? Open and ready for use!Few readers

• How do I set parental controls on my network?

  Keep your family safe online. Easily set parental controls on your network to block inappropriate content, filter searches, and pause Wi-Fi for peace of mind.Few readers

• Does oxio Block IPTVs?

  Plan on using IPTV with oxio? We don’t block IPTV services, but functionality isn’t guaranteed. If issues arise, contact your IPTV provider for assistance.Few readers

• Does the use of devices such as power bars and surge protectors interfere with my wifi?

  Power bars and surge protectors protect electronics but can degrade over time, causing issues like EMI and poor power delivery. Learn how to safeguard your devices!Few readers