• How to install the modem and router.

  Setting up your oxio internet? Follow our simple steps for an easy installation. Need help? Our support team is ready to assist via chat, email, or SMS!Featured

• My internet stopped working.

  Find out exactly what to do if your oxio internet service stops working. Quickly identify what the issue is and learn how to properly reset the equipment.Featured

• Setting up your Eero network.

  Learn how to set up your Eero network with this simple guide. From unboxing to connecting devices, we'll walk you through every step of the process. Get connected quickly and easily!Featured

• First-time plug-in: Possible issues when setting up your equipment.

  With equipment light animations, quickly identify any issues and learn how to resolve them if your internet is not working when connecting for the first time.Featured

• What modems and routers do you use?

  Here’s your lineup of equipment with oxio: free modem rentals, a complimentary eero 6 router with new subscriptions, and support for all existing devices.Popular

• I would like to access my router’s settings.

  Want to access your router’s settings? For full control, check your model and follow these steps for eero 6, SR400ac/SR905acv, or SR516ac/SR616ac routers.Popular

• Can I use my own modem? Or my own router?

  Wondering if you can use your own modem or router with oxio? Modems aren't supported, but personal routers are. Learn the setup rules and key considerations!Popular

• How do I know whether I need 10, 30, 60, 120, 200, 400 or 1000 Mbps?

  With oxio, there's no data limit, but bandwidth may vary with multiple devices. Learn how different download speeds affect your everyday internet experience!Popular

• Diagnostic tools

  To help you help yourself out, here are some diagnostic tools you can use to monitor your internet connection First, before any manipulation, visit our status page https://status.oxio.ca/en/ To find your IP address https://my-ip.io/ *We do not offer fixed IP addresses. IP addresses rarely change, however. To test your connection speed https://oxio.speedtestcustom.com/ *Keep in mind that, for a conclusive speed test, you must use a device plugged into the router with a networkPopular

• eero Plus: what is it and how does it work?

  Curious about eero Plus? Enjoy advanced features like VPN, password management, and malware protection for only $8/mo. Contact us to start a new subscription!Some readers

• Can I change the name and password of the Wi-Fi network of your SmartRG routers ?

  Want to rename your Smart RG Wi-Fi network or update the password? Follow our step-by-step guide for Smart RG routers and personalize your network with ease.Some readers

• Technical points to consider with oxio's higher internet speeds.

  The eero 6 supports speeds up to 900Mbps. Learn how to optimize your connection with proper router placement or try ethernet for the best performance!Some readers

• What is the difference between coaxial cables and DSL/FTTN technology?

  It’s quite simple, actually! The oxio network is composed of both coaxial cable and optical fibre. This allows for a stable connection at the speed of your plan even during peak usage periods in the day! FTTN technology (sometimes named DSL) gives varying speeds depending on your distance from the central office. Users may experience slower speeds during peak hours. It’s a little like playing the lottery; you never know what speeds you will get! Here is the explanation in layman’s termsSome readers

• How can I activate the WPS on my router?

  Activate WPS on your oxio router with a simple button press! For SR models, WPS is disabled by default for security, but our team can enable it remotely.Few readers

• What’s the difference between 2.4GHz and 5GHz Wi-Fi?

  The two main differences between 2.4GHz and 5GHz Wi-Fi are the range and the bandwidth.Few readers

• How can I configure static IP addresses for my devices on your routers?

  Follow this guide if you need specific network configuration help! First of allFew readers

• How can I open or redirect TCP or UDP ports on your routers?

  To open or redirect TCP and UDP ports on the routers provided by us, follow this handy guide!Few readers

• How to Change Your eero Wi-Fi Name and Password: Quick and Easy Steps to Personalize Your Network 🚀

  Looking to personalize your oxio WiFi network name and password? Follow our easy step-by-step guide to change your eero network name and create a more secure password. Our instructions will show you how to update your WiFi network name to something more interesting, or create a more secure password in just a few simple steps. With our tips, you can add some pizzazz to your WiFi network and enjoy a more personalized experience. Learn how to change your eero WiFi network name and password today!Few readers

• Does oxio offer static public IP addresses?

  oxio doesn't offer static IPs, but dynamic IPs paired with eero Plus's DDNS can achieve the same goal. It's a smarter, more affordable alternative for access.Few readers

• Does oxio block any traffic or ports?

  Your security matters to us. That’s why we block inbound SNMP and SMTP traffic to protect against vulnerabilities. All other ports? Open and ready for use!Few readers

• How do I set up parental control on the oxio routers?

  To configure scheduled accessibility periods or simple parental control, follow this handy illustrated guide! First of all, make sure you have access to your router’s settings. Follow this simple guide if you don’t know how!Few readers

• How to identify speed issues.

  With a couple of quick and easy steps, you can easily figure out if there are any internet speed issues to your home, or if it’s simply a specific device.Few readers

• [macOS] How to program a Static IP address to help technical support? (Hitron CODA-45 only - Ontario)

  In order to allow us to make the best diagnosis on your Internet connection, the Customer Care team may ask you to do something to allow your PC to access this specific modem model. These manipulations will allow you to take screenshots to send them to our technical team, since we cannot access them on our side. The screenshots will contain valuable information to enable us to serve you more quickly and efficiently. Without these, the resolution time is more complex and much longer,Few readers

• Does oxio Block IPTVs?

  Plan on using IPTV with oxio? We don’t block IPTV services, but functionality isn’t guaranteed. If issues arise, contact your IPTV provider for assistance.Few readers