• How to install the modem and router.

  How do I install my internet ? For an easy setup, follow these simple steps!Featured

• My internet stopped working.

  Find out exactly what to do if your oxio internet service stops working. Quickly identify what the issue is and learn how to properly reset the equipment.Featured

• Setting up your Eero network.

  Learn how to set up your Eero network with this simple guide. From unboxing to connecting devices, we'll walk you through every step of the process. Get connected quickly and easily!Featured

• First-time plug-in: Possible issues when setting up your equipment.

  With equipment light animations, quickly identify any issues and learn how to resolve them if your internet is not working when connecting for the first time.Featured

• What modems and routers do you use?

  Here is the list of equipment we currently use: For Canadian provinces where our services are available -except Quebec-, depending on the network: R-C-S-E - Hitron CODA-45 R-S-C - Sercomm DM1000 For the province of Quebec, depending on the network: V - Arris TM822G V - C Sercomm DM1000 (V - only for customers with a 400 mbps connection) C - Hitron CODA-45 color a1a1a1 (V - Motorola SB6121 - is no longer avPopular

• I would like to access my router’s settings.

  How to get access to router settings? First, you need to determine the model of your router. To do this, simply locate the label on it. There will be a model name, among the following choices: eero 6 SmartRG SR400ac/SR905acv📝 SmartRG SR516/SR616📝 color bababa ((📝 These devices are delisted but still functional, however it is no longer possible to obtain them for any new oxio customer)) 1️⃣ To access the management console of the eero 6 router: You need to install the eeroPopular

• Can I use my own modem ? Or my own router ?

  Do you have your own modem? This is not possible to use it on the oxio network. It is not possible to use your own modem (or the one you used with your previous provider) since using a possibly already activated modem implies that it is confirmed inactive on the provider's lines before we can add it to our inventory, and it may take several business days following deactivation before we can add it to our inventory and then activate it. We want you to have your connection with us as soon as poPopular

• How do I know whether I need 10, 30, 60, 120, 200, 400 or 1000 Mbps?

  Let’s go through this together The thing to keep in mind when choosing download speeds is that it’s about the simultaneous usage and not about the total amount of data downloaded. With oxio, there is no limit to downloading, meaning you can enjoy as much content as you want without worrying. Allow us to illustrate : Imagine a house where four people are taking a shower at the same time ; there is bound to be less pressure flowing from every nozzle than if only one shower was on at once. TPopular

• Diagnostic tools

  To help you help yourself out, here are some diagnostic tools you can use to monitor your internet connection First, before any manipulation, visit our status page https://status.oxio.ca/en/ To find your IP address https://my-ip.io/ *We do not offer fixed IP addresses. IP addresses rarely change, however. To test your connection speed https://oxio.speedtestcustom.com/ *Keep in mind that, for a conclusive speed test, you must use a device plugged into the router with a networkPopular

• eero Plus: what is it and how does it work?

  You have just purchased an eero 6 router with your oxio subscription, and you would like to know how to set up your eero Plus option? What is eero Plus? It's a subscription that allows you to benefit from advanced eero features and a bunch of useful applications. The subscription includes among others: 1Password family plan securely creates, stores and shares your passwords on all your devices. Guardian VPN allows you to browseSome readers

• Can I change the name and password of the Wi-Fi network of your SmartRG routers ?

  Let's be completely honest, nobody wants a long or complicated Wi-Fi network name and password. Here's how to rename your Wi-Fi network and password (SSID) issued by your Smart RG router : Do you have an eero 6 router instead? You will find the instructions on this pageSome readers

• Technical Points to Consider With oxio's New Higher Internet Speeds

  In everyday situations, depending on the time of day and overall internet traffic, we’ve seen it handle around 500 to 650Mbps download speeds, which is totally good enough for your everyday needs. The speed you get also depends greatly on the wifi capabilities of your personal connected devices! Just figured we’d let you know. Not sure that it’s good enough? Well, we get that. A lot oSome readers

• What is the difference between coaxial cables and DSL/FTTN technology?

  It’s quite simple, actually! The oxio network is composed of both coaxial cable and optical fibre. This allows for a stable connection at the speed of your plan even during peak usage periods in the day! FTTN technology (sometimes named DSL) gives varying speeds depending on your distance from the central office. Users may experience slower speeds during peak hours. It’s a little like playing the lottery; you never know what speeds you will get! Here is the explanation in layman’s termsSome readers

• How can I activate the WPS on my router?

  First of all: what is WPS? WPS stands for Wi-Fi Protected Setup, meaning that devices synchronize themselves together through a simple button press as long as they have access to the same Wi-Fi network. Many printers offer this option. Any user, whether authorized or not, can connect a device to a Wi-Fi network using WPS by using the corresponding button on their router. How do I activate the WPS ? The procedure is different for all oxio router models SR400ac routers come wFew readers

• What’s the difference between 2.4GHz and 5GHz Wi-Fi?

  The two main differences between 2.4GHz and 5GHz Wi-Fi are the range and the bandwidth.Few readers

• How can I configure static IP addresses for my devices on your routers?

  Follow this guide if you need specific network configuration help! First of allFew readers

• How can I open or redirect TCP or UDP ports on your routers?

  To open or redirect TCP and UDP ports on the routers provided by us, follow this handy guide!Few readers

• How to Change Your eero Wi-Fi Name and Password: Quick and Easy Steps to Personalize Your Network 🚀

  Looking to personalize your oxio WiFi network name and password? Follow our easy step-by-step guide to change your eero network name and create a more secure password. Our instructions will show you how to update your WiFi network name to something more interesting, or create a more secure password in just a few simple steps. With our tips, you can add some pizzazz to your WiFi network and enjoy a more personalized experience. Learn how to change your eero WiFi network name and password today!Few readers

• Does oxio offers static public IP adresses?

  No. Our public IP addresses are dynamic and are changing every couple of months. Why someone would want a static IP address? At home, if you have a small server that you use to store files. you can made this server accessible from the internet by forwarding the appropriate ports. Let’s say that if you are outside of your house and you want to access to your files. you need to know your public IP address to reach your server. The thing thaFew readers

• Is there any traffic or ports that oxio blocks?

  The security of our customers is our top priority In this case, we decided to block SNMP and SMTP traffic on our network (Inbound only). Fortunately, no other ports are blocked! SNMP (Simple Network Management Protocol - UDP 161) is a networking protocol used for the management and monitoring of network-connected devices. Devices will share a lot of information to a core server that handles all the data. This allows an Information technology (ITFew readers

• How do I set up parental control on the oxio routers?

  To configure scheduled accessibility periods or simple parental control, follow this handy illustrated guide! First of all, make sure you have access to your router’s settings. Follow this simple guide if you don’t know how!Few readers

• How to identify speed issues.

  With a couple of quick and easy steps, you can easily figure out if there are any internet speed issues to your home, or if it’s simply a specific device.Few readers

• [macOS] How to program a Static IP address to help technical support? (Hitron CODA-45 only - Ontario)

  In order to allow us to make the best diagnosis on your Internet connection, the Customer Care team may ask you to do something to allow your PC to access this specific modem model. These manipulations will allow you to take screenshots to send them to our technical team, since we cannot access them on our side. The screenshots will contain valuable information to enable us to serve you more quickly and efficiently. Without these, the resolution time is more complex and much longer,Few readers

• Does oxio Block IPTVs?

  You've paid for an IPTV (Internet TV service), and it's not working when connected to your oxio network? oxio does not block in any way the use of IPTV, but it's impossible to guarantee that your IPTV service will work on our network. In reality, if your IPTV refuses to connect, the first thing to do should be to contact their technical support so that they can help you with its connectFew readers