• Why can’t I call Customer Care?

  oxio doesn’t do phone support. And never has. Find out why our Customer Care is 100% online and 100% more efficient without having to call. RIP phone queues.Featured

• How do I contact a customer service agent?

  Get fast, hassle-free support at oxio with a range of digital contact options. We’re here to make your experience as smooth as possible, anytime you need us!Popular

• I have received my oxio equipment! What’s next?

  Check your email! Before plugging in your equipment, you must wait for the activation of your services. We cannot activate your services remotely in advance. If a technician’s visit is scheduled: A date and time have been assigned to you and all relevant information can be found in the email received on the day of your initial package creation. Your presence for the appointment is mandatoryPopular

• How do I activate the internet?

  It all depends on which type of installation you must do During package creation, the information you give us will determine the procedure to get your internet up and running. Note that we cannot activate your services remotely in advance. If you have a technician’s appointment to install the coaxial cable in your place of residence and to ensure the signal is optimal: An email has been sent to you with an appointment date and time. Consult this article (/en/article/can-mSome readers

• When do I have to cancel my subscription to my previous internet provider?

  Here’s an easy way to check: Visit the “How it works” page and select all the answers that apply to you. Detailed information about the procedure will then be available!Some readers

• Will a technician come to install my oxio equipment?

  Learn how oxio's self-installation process works. Find out if you're eligible for remote activation or need a technician visit, and how to get started!Some readers

• How long does it take to get oxio internet?

  You might be eager to get new internet as soon as possible. Find out how long it takes to get online with oxio and when you’ll receive your equipment.Few readers

• How does the installation work?

  It’s quite simple! For details on the easy installation procedure, visit the page “How does it work?” on our website. By answering questions about your current provider, you can get a complete explanation of the way things unfold for your specific situation! Am I the one to install my oxio equipment? Our services are offered via self-installation, but: The installation process is easy to follow and our installation guide and videos (https:/Few readers

• How do I move up my activation date?

  If you’re eager to get your oxio internet up and online sooner, you can find out how to make this request if you have your equipment and an activation date.Few readers

• Are there activation, installation or basic equipment fees?

  Good news! There is none of those! This is why oxio is the best choice when it comes to choosing a telecom provider! Even the coaxial cable installation appointment with a technician, if necessary, is free! All basic oxio equipment (modem and router) is also lent to you free of charge. Clear and concise guides for installation are provided with every shipment!Few readers

• Is your internet service stable?

  We are committed to providing you with a constant internet signal of your chosen speed while plugged directly in the modem. Furthermore, we provide without any additional fees a good quality router so you can use your connection with Wi-Fi on your devices, allowing you to have more mobility. However, like with all internet providers, the Wi-Fi signal could vary depending on your home surface area or the number of people using the Internet on your Wi-Fi. This is why we offer 2 different kFew readers

• Do you take care of the unsubscription from my current provider?

  It is the responsibility of every client to contact their provider to cancel their services. Visit the “How it works” page and select all the answers that apply to you. Detailed information about the procedure will then be available and you will know exactly when to cancel your previous subscription.Few readers

• How can I upgrade my Eero's firmware?

  Upgrading Your Eero's Firmware So, you want to make sure your Eero 6 router stays updated? No problem at all! We're here to help you out. Let's explore the Eero app together and get your router up-to-date! Ready to get started? 🏃 How to Check for Firmware Updates It's super easy to see if your Eero 6 needs an update. Just follow these steps: Open the Eero app Go to Settings →Few readers

• What do I do if my equipment doesn’t arrive in time for my appointment with a technician?

  No problem! You don’t need the equipment for the appointment. A technician’s appointment serves only to install the coaxial cable in your place of residence and to ensure the signal is optimal. With this visit, we make sure that you are ready to enjoy oxio services. If you already have a functioning coaxial cable that has a security lock on it (meaning that you can’t screw and unscrew it into equipment), the technician will take care of the lock and make sure you can use your coaxial cable frFew readers

• 60-days guarantee

  Because we want your lousy experiences with previous providers to finally stop being associated to frustration, we established a money-back guarantee. 
 It is our ongoing mission to change up the world of telecommunications that has led us to this : a 60-day Satisfaction Guarantee policy. It's our very own way of further cementing our dedication to offering a great service like no other. Like our little excellence badge, if you will.
 Since 1st of May 2021, we replaced in Québec and Ontario oFew readers

• What can I expect for a transfer activation?

  Here's what to expect! Before your transferFew readers

• Can I keep an email address I have with my current provider?

  It depends on the provider! Some companies have policies that allow for email addresses to be used even without a subscription to the provider. You must contact your provider to get this information.Few readers

• Where can I find my account number?

  Locate your oxio account number effortlessly with this guide. Use it for quick verifications or when contacting our Customer Care team for assistance!Few readers

• How do I reschedule my appointment?

  Once you have an appointment with a technician booked, you may be wondering how you can change the date or time. Find out how to make this request.Few readers

• When will I get my activation date?

  Wondering why you haven't heard back from us? Check if you should have received confirmation of your oxio internet activation date by now.Few readers

• Why is it taking so long to get an update on my request?

  Learn how oxio handles service requests like appointments and activations with network providers. Understand TPIA processes and what to expect during setup!Few readers

• Resolve a concern

  Your views are important to us and we value feedback on our products and services. Here’s the procedure to follow to make a complaint.Few readers

• How we use Multi-factor authentication (MFA) to protect your account.

  Your account is protected with Multi-Factor Authentication. Quick, secure verification ensures only you can make changes to your account when contacting support.Few readers

• How can I add a referral code when signing up?

  Our referral program is simple and user-friendly, allowing you to easily add a referral code to your account during sign-up and start earning free months!Few readers