• Why can’t I call Customer Care?

  oxio doesn’t do phone support. And never has. Find out why our Customer Care is 100% online and 100% more efficient without having to call. RIP phone queues.Featured

• How do I contact a customer service agent?

  Get fast, hassle-free support at oxio with a range of digital contact options. We’re here to make your experience as smooth as possible, anytime you need us!Popular

• I have received my oxio equipment! What’s next?

  Just got your oxio equipment? Check your email for activation details! Follow our simple steps for a smooth setup—whether a technician visit is required or not.Some readers

• How do I activate the internet?

  Activating your oxio internet? Follow the right steps based on your setup—wait for a technician or remote activation email before plugging in your equipment!Some readers

• When do I have to cancel my subscription to my previous internet provider?

  Wondering when to cancel your old internet provider? Visit our 'How it works' page or check your order confirmation email for more precise instructions!Some readers

• Will a technician come to install my oxio equipment?

  Learn how oxio's self-installation process works. Find out if you're eligible for remote activation or need a technician visit, and how to get started!Some readers

• How long does it take to get oxio internet?

  You might be eager to get new internet as soon as possible. Find out how long it takes to get online with oxio and when you’ll receive your equipment.Few readers

• How do I move up my activation date?

  If you’re eager to get your oxio internet up and online sooner, you can find out how to make this request if you have your equipment and an activation date.Few readers

• How does the installation work?

  Setting up oxio is easy with our self-installation process! We’ll ensure your connection is optimal with our online guides. Get started hassle-free today!Few readers

• Are there activation, installation, or basic equipment fees?

  No activation, installation, or basic equipment fees—ever! Enjoy a coaxial connection and a modem/router at no cost. Simple, transparent, and stress-free.Few readers

• Is your internet service stable?

  Enjoy a stable, high-speed internet connection with oxio! With a quality router, optimize your Wi-Fi and stay connected with our reliable backbone network.Few readers

• How can I upgrade my eero's firmware?

  Keep your Eero 6 running smoothly with the latest firmware updates! Learn how to check, install, and enable update notifications for seamless connectivity.Few readers

• Do you take care of the unsubscription from my current provider?

  oxio doesn’t handle cancellations with your current internet provider. Check our 'How it works' page for guidance on when and how to unsubscribe seamlessly.Few readers

• 60-day guarantee.

  Try oxio risk-free with our 60-day Satisfaction Guarantee. Love it or get a full refund—no contracts, no stress, just great service. Switch with confidence!Few readers

• What do I do if my equipment doesn’t arrive in time for my appointment with a technician?

  Missing your equipment before your technician visit? No worries! The technician only activates your coaxial line—you can install your equipment once it arrives!Few readers

• What can I expect for a transfer activation?

  Switching to oxio in Ontario? Expect a smooth transfer activation in 10 days! Follow our simple steps to ensure a hassle-free setup. Get connected stress-free!Few readers

• Can I keep an email address that I have with my current provider?

  Keeping your current email? It depends on your provider! Check their policy or switch to an independent service like Gmail or Outlook for long-term flexibility.Few readers

• Where can I find my account number?

  Locate your oxio account number effortlessly with this guide. Use it for quick verifications or when contacting our Customer Care team for assistance!Few readers

• How do I reschedule my appointment?

  Once you have an appointment with a technician booked, you may be wondering how you can change the date or time. Find out how to make this request.Few readers

• When will I get my activation date?

  Wondering why you haven't heard back from us? Check if you should have received confirmation of your oxio internet activation date by now.Few readers

• Why is it taking so long to get an update on my request?

  Learn how oxio handles service requests like appointments and activations with network providers. Understand TPIA processes and what to expect during setup!Few readers

• Resolve a concern

  Your views are important to us and we value feedback on our products and services. Here’s the procedure to follow to make a complaint.Few readers

• How we use Multi-factor authentication (MFA) to protect your account.

  Your account is protected with Multi-Factor Authentication. Quick, secure verification ensures only you can make changes to your account when contacting support.Few readers

• Does oxio offer First Nations tax exemption?

  oxio offers home internet First Nations tax exemption for eligible customers on recognized reserves. Apply with your SCIS card & required details. Learn more!Few readers

• What happens when I use an oxio promo or referral code during checkout?

  Get 1 month of free internet with an oxio promo or referral code. Referral codes also reward the referrer after 3 months. All codes reward only 1 month free.Few readers

• Does oxio use refurbished equipment?

  oxio supports sustainability by using vendor-certified refurbished equipment, rigorously tested for performance, reliability, and minimal environmental impact.Few readers

• How can I add a referral code when signing up?

  Our referral program is simple and user-friendly, allowing you to easily add a referral code to your account during sign-up and start earning free months!Few readers